Assistant Fitness Director

The Assistant Fitness Director will play a role in overseeing and supporting the team of Personal Trainers, Front Desk Staff, and Group Fitness Instructors, ensuring efficient communication across teams regarding facility operations and services, intake management of all customer service inquiries, scheduling and coverage needs, and team updates regarding responsibilities and expectations. The Assistant Fitness Director is responsible for maintaining daily facility operations across the Cross Creek Fitness Center locations, overseeing fitness equipment repairs, communication between vendors and clients, and month to month reports regarding utilization and fitness services. This role includes customer service, facility / team management, organizational skills, and the ability to assist in administrative tasks as needed.

The Assistant Fitness Director works closely with the Fitness Director on all responsibilities outlined below :

Front Desk Staff Management

• Oversee the supervision and management of employees, including staff training and development
• Coordinate monthly staff scheduling across all three facilities
• Develop and maintain team goals and initiatives for positive employee retention
• Ensure all staff are confirmed and present each shift scheduled and responsibilities are adhered to (daily cleaning checklist, equipment inspection, customer service, etc.)
• Update Front Desk staff timesheets bi-weekly to accurately reflect hours worked for payroll submission
• Fill in as a staff member in the event of staff absences as needed to ensure limited disruption to the resident experience.

Personal Trainers, Coaches and Group Fitness Instructor Support :

Facility Operations

Customer Service :

Program Development :

Administrative Support

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