Customer Support Manager (Aviation required)

ATI of HEICO is seeking a Customer Support Manager for an immediate full time direct hire position in Hollywood, FL.

About the Role : The Customer Support Manager position directs and coordinates activities of sales and customer support for an FAA 145 Repair Station.

Responsibilities :

• Participates in developing and implementing objectives for outside and intracompany sales and manages customer support.
• Identifies and pursues new sales opportunities, reviews RFQs, creates quotations, reviews invoices, and negotiates pricing and terms.
• Communicates delivery commitments to customers.
• Participates in budgeting for the organization.
• Develops and maintains training programs for sales and customer support personnel.
• Represents HEICO at industry and trade associations and shows to promote the organization and the product.
• Maintains customer and sales data.
• Responds to customer service issues in a timely manner.
• Creates effective customer service procedures, policies, and standards.
• Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis.
• Implements an effective customer loyalty program.
• Maintains accurate records and documents all customer service activities and discussions.
• Assesses service statistics and prepares detailed reports on findings.
• Hires and trains future customer service Team Members.
• Manages the approved budget of the customer service department.
• Stays informed on the latest industry techniques and methods.
• Creates weekly customer status reports.
• Updates customer portal with requested information.
• Closes work orders and ships parts.
• Participates in weekly Production meetings.

Required :