Retail Store Area Supervisor - (Key Holder) - Full Time

Retail Store Area Supervisor - (Key Holder) - Full Time

The Store Area Supervisor role at Ocean State Job Lot oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, all under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are highly encouraged to embrace opportunities for growth towards leadership positions.

Key responsibilities include championing exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model. They also bridge the gap between customers and corporate customer service, ensuring effective resolution for all. Other duties include promoting company-wide customer initiatives, creating effective work schedules, providing guidance and support to the team, managing merchandise presentation, and maintaining accurate signage and ticketing. The Store Area Supervisor also verifies pricing accuracy, handles packaways, and upholds all store safety and maintenance standards.

Qualifications include 1 or more years of professional experience in other retail environments, with prior customer service experience, training experience, and merchandise ordering, receiving, stocking, and maintenance experience preferred. Computer skills and availability to work nights and weekends are also required. Must be 18 years of age or older.

Work environment includes extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks. Some sedentary activities and near vision use for reading and computer use are also required. The position requires frequent use of hand tools, ascending or descending a ladder, and lifting up to 35 lbs on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.