Support Engineer

Job Description

Job Description

Salary :

• Looking for local candidates. This is not a development / programming position. It does have security aspects but is also not just a security position.

Job Description

Duties

The support engineers duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer will also assist the Infrastructure Engineering team as needed for project work. The support engineer may also be asked to research new technologies or ways to optimize current tasks. The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications.

Estimated % of Time, Duty

40% Provide responsive support onsite and remotely

25% Perform preventative maintenance tasks

10% Document client settings and changes

10% Monitor client system alerts

5% Assist Infrastructure Team with projects

5% Research new technologies or optimizations

5% Study and take tests for technical certifications

Expectations

Education and Skills

This Job Description is not a complete statement of all duties and responsibilities comprising this position.