Office Administrator

Office Administration Manager

Do you get excited about growing with a new business? Do you value autonomy and yet thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life and in a business environment. At Surface Experts, we are the leading company in our industry for hard surface repairs.

We are seeking a qualified Office Administration Manager to help us grow. This is a remote position that requires attention to detail and the ability to take ownership of your day-to-day responsibilities.

Responsibilities

Work closely with the sales division, field technicians and support center.

Manage calendar and schedule last-minute stops for field technicians.

Manage business operations including invoicing, price adjustments, accounts receivable, expenses and compliance.

Schedule repairs and service appointments with team members and clients.

Answer phones and take detailed notes.

Handle all files (electronic and paper)

Send estimates and update accounts for the sales team.

Track Add-Ons

Ensure Repair Photos are uploaded to our software program.

Join and actively participate in regularly scheduled meetings.

Engage with customers and Surface Experts support center to manage expectations for delivery and follow-up.

Maintain Customer Database

Develop and maintain reports and tools.

Maintain Company auto fleet for maintenance, repairs, insurance and more.

Places a high importance on customer relations and service.

Willing to consistently update job knowledge by participating in educational opportunities, publications, and maintaining personal networks.

Required Skills & Qualifications

Excellent verbal and written communication.

Computer and software savvy included Microsoft Office.

Strong interpersonal skills working with clients and staff.

Organizational skills and the ability to multi-task.

Calm, professional demeanor with a can-do attitude.

Attention to detail and pride of ownership.

Previous experience required.

High School Diploma or equivalent. An associate degree in business preferred. - Certified Notary Public is a plus.