Senior Manager, Order Management Systems

Arhaus was founded in 1986 on a simple idea : Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Description :

The Senior Manager of Order Management Systems (OMS) plays a key leadership role in supporting our omnichannel retail operations. This role serves as OMS functional lead and oversees the development, optimization, and support of OMS platforms that enable seamless customer experiences across eCommerce, brick-and-mortar stores, and third-party trade partners. You will be responsible for driving strategic initiatives that enhance order lifecycle performance, improve inventory visibility, and ensure operational efficiency across all retail channels. In this role you'll collaborate across operations, IT, and product planning teams to champion a culture focused on lean and productive inventory, efficient new product enablement, and operational excellence.

Essential Duties and Responsibilities :

OMS Strategy and Execution

• Define and execute the OMS roadmap to support retail growth, new sales channels, and evolving customer expectations.
• Act as primary contact with OMS platform vendor (e.g., Manhattan, Salesforce, Oracle Retail) for any OMS-related concerns and process execution during deployment
• Collaborate closely with Store Operations, eCommerce, IT, Client Care, Merchandising, and Supply Chain teams to understand business needs and translate them into OMS capabilities.

Omnichannel Order Fulfillment

System Management & Optimization

Team Leadership

Retail Technology Integration

Analytics & Reporting

Requirements :

Preferred Experience :

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.