Mobile Associate, Store-in-Store, Spanish Bilingual Preferred, Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• As a Mobile Associate, consistently leverage digital self-serve tools during customer interactions and the onboarding process. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. By recommending wireless solutions and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app, you will deepen relationships and ensure customer satisfaction.
• Complete training on the in-store experience, new skills, products and processes, knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be customer ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock / secure kiosk and assets, and report any lost keys or assets to the manager.
• Be customer obsessed. Be passionate, friendly, and engaging with customers. Connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required : No

DOT Regulated Position : No

Safety Sensitive Position : No

Hourly Base Pay : $18.00, plus $5.00 per hour training pay.

Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After completion, Mobile Associates may be promoted to the Mobile Expert role with an annual incentive target of $18,000 / year. Actual incentives vary based on performance and full-time status. All employees are eligible to earn $20 / hour inclusive of base pay and incentives, and all employees are eligible for an Annual Stock Grant.

Benefits : We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays. Benefits may include parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance and other programs. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. For details, see www.t-mobilebenefits.com.

Never stop growing! We value growth and development as part of our culture. By applying, you are aligning with our values and investing in your career growth.

T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment will not be tolerated.

If you require reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact channel is for accommodation requests and not for general inquiries about the position.

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