Talent.com
Airport Landside Operations Agent

Airport Landside Operations Agent

Pinellas County GovernmentClearwater Beach, FL, US
2 days ago
Job type
  • Full-time
Job description

Airport Landside Operations Agent

Location : St. Pete-Clearwater International Airport, 14700 Terminal Blvd., Suite 221, Clearwater, FL.

Schedule : rotating shift with coverage between 5 : 00 AM - Midnight. Shifts include nights, weekends, and holidays.

Pinellas County has a great opportunity as a Landside Operations Agent at the St. Petersburg / Clearwater Airport in Clearwater, FL. Our airport is growing, help us maintain it and keep it safe.

  • A 10-year criminal history records check will be completed to meet TSA requirements. A plea of guilty or adjudication withheld for a felony are considered convictions per TSA and will disqualify an individual from getting an Airport ID badge.

Performs a full scope of terminal-related duties including assisting the public and public safety personnel when needed and ensuring the day-to-day safe, secure, efficient, and convenient operations of the terminal and public service functions at the St. Pete-Clearwater International Airport. Responsibilities include safety, functional and security inspections, tenant relations, responding to and documenting medical and other emergencies, crowd control and management, responding to customer complaints, providing information assistance and direction to the public, curbside traffic direction and enforcement. Assisting Airport Airside Operations Specialist and escorting customers as needed. Work is performed under the general direction of the Airport Operations Manager.

What Would You Do?

  • Provides information and guidance to the traveling public and tenants in a courteous manner;
  • Monitors the flow of passengers through the terminal as well as curbside traffic to include TSA checkpoints and United States Customs-Border Patrol Federal Inspection Station;
  • Provides effective and courteous crowd management / control in the terminal areas making use of tactics, barricades, and stanchions to assist with crowd control;
  • Provides a high level of customer service to the public, tenants, concessionaires, and other stakeholders;
  • Responds to requests for information, and to customer complaints in order to resolve issues or provide guidance;
  • Monitors and inspects the terminal facilities to identify hazards or operational and safety issues;
  • Submits work orders to Airport Facilities for repairs;
  • Ensures compliance with Federal Aviation Regulations as well as TSA regulations, local laws and airport rules and regulations;
  • Provides assistance including escorting customers as needed;
  • Provides support and assistance to police, firefighters, EMS, and other first responders regarding structural, fire, and medical incidents in the terminal or surrounding property;
  • Ensures all emergency egress routes and doorways are maintained and accessible;
  • Responds to or investigates gate alarms and takes corrective action as needed;
  • Assists U.S. Customs as required per airport regulations. Ensures the Customs area is ready for international arrivals and acts as the airport representative assisting U.S. Customs;
  • Inventories, deploys, and operates various equipment as required;
  • Performs routine patrol operations in the terminal as well as the surrounding property to include perimeters;
  • Assists Airport Airside Operations Specialist as required;
  • Maintains daily logs, records, and reports;
  • Maintains the Airport lost and found items to include returning phone calls and responding to customer email inquiries;
  • Performs other duties as assigned.

    • What Do You Need To Have?

  • Two (2) years of related work experience in an airport or similar environment having experience in security security operations, customer service, and interacting with people under potentially perilous or sensitive circumstances; or
  • An Associate's degree in Aviation Management, Emergency Management, Business, or a related field; or
  • An equivalent combination of education, training, and / or experience.
  • Must possess or obtain within thirty (30) days of employment, a federally mandated security clearance (STA, CHRC) required to work at an airport.
  • Florida Driver's License
  • Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and / or disaster situations.
  • Other highly desirable knowledge, skills, abilities, and credentials relevant to a position.

    • Knowledge, Skills, and Abilities

  • Knowledge of laws, rules and regulations which apply to the airport;
  • Ability to communicate effectively both verbally and in written form;
  • Ability to act independently without close supervision and to make independent judgements based on established procedures;
  • Ability to operate a two-way radio, mobile and portable telephones, and personal computers;
  • Ability to establish and maintain successful working relationships with individual or diverse backgrounds;
  • Ability to respond tactfully and courteously with all internal and external customers such as airport tenants, the public, co-workers, supervisors, etc.;
  • Ability to analyze high stress and emergency situations quickly and objectively, determining a proper course of action to be taken and provide for a organized, calm, and professional response;
  • Ability to work different shifts (nights, weekends, holidays, and relief shifts) depending upon needs of the department;
  • Competency in basic computer skills and ability to learn new software applications;
  • Ability to keep accurate and concise records;
  • Performs other duties as assigned.

    • Why choose Pinellas County?

    When you join Pinellas County, you're not just taking on a jobyou're investing in your future. We believe in supporting our employees with exceptional benefits that help you thrive both professionally and personally. Here's why our benefits stand out as some of the best in the area :

  • Comprehensive Benefits Package : Enjoy affordable medical, dental, vision, life insurance, flexible spending accounts, and more that meet the needs of you and your family.
  • Florida Retirement System (FRS) : Secure your financial future with a robust retirement plan that gives you peace of mind as you plan for tomorrow.
  • Generous leave time : Take advantage of time off to recharge and enjoy life outside of work.
  • Wellness Program : Access to county gyms 24 / 7 and wellness programs as part of our commitment to employee wellness.
  • Deferred compensation : Build your savings and plan for the future with flexible deferred compensation options tailored to your financial goals.
  • To learn more, see What We Offer.

    • Want to Learn More?

    Please review the full classification description with the Physical / Mental Demands, Working Conditions, and Knowledge, Skills, and Abilities at the below link. Landside Operations Agent

    Create a job alert for this search

    Airport Agent • Clearwater Beach, FL, US

    Related jobs
    • Promoted
    Rental Sales Agent - FT

    Rental Sales Agent - FT

    Avis Budget GroupTampa, FL, US
    Full-time +1
    Job Opportunity At Tampa International Airport.Unlimited Commission - Average FT Earnings is $81,960 / year Shift Premium may Apply. Immediately hiring! We are now seeking passionate, energetic and mo...Show moreLast updated: 30+ days ago
    • Promoted
    Rental Sales Agent - PT

    Rental Sales Agent - PT

    Avis Budget GroupTampa, FL, US
    Full-time +1
    Job Opportunity At Tampa International Airport.Unlimited Commission - Average FT Earnings is $81,960 / year Shift Premium May Apply. Immediately hiring! We are now seeking passionate, energetic and mo...Show moreLast updated: 30+ days ago
    Travel Booking Agent

    Travel Booking Agent

    Bonne Chance Travel & EntertainmentTampa, FL, US
    Full-time +1
    Quick Apply
    Travel Booking Agent Seeking a friendly, energetic, and responsible individual with great organizational skills, superb work ethic, and a passion for helping others to book travel for clients.We pa...Show moreLast updated: 30+ days ago
    • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionIndian Shores, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    U.S. Border Patrol Agent

    U.S. Border Patrol Agent

    U.S. Customs and Border ProtectionIndian Rocks Beach, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    American Airlines Ramp Agent

    American Airlines Ramp Agent

    TradeJobsWorkforce33576 San Antonio, FL, US
    Full-time
    Join our growing team as a American Airlines Ramp Agent to work collaboratively across teams and departments, provide excellent service to customers and team members, and maintain accurate records ...Show moreLast updated: 30+ days ago
    • Promoted
    United States Customs and Border Protection Officer

    United States Customs and Border Protection Officer

    U.S. Customs and Border ProtectionIndian Rocks Beach, Florida, US
    Full-time +1
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 2 days ago
    • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border ProtectionIndian Rocks Beach, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    Cargo Office Agent

    Cargo Office Agent

    AgiTampa, FL, US
    Full-time +1
    Office Agents are responsible for helping customers during the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service.Alliance Ground...Show moreLast updated: 22 days ago
    • Promoted
    Reservations Agent

    Reservations Agent

    Royal Lahaina ResortSaint Petersburg, FL, US
    Full-time
    TradeWinds Resort Reservations Agent.Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features three destinatio...Show moreLast updated: 28 days ago
    • Promoted
    Real Estate Agent

    Real Estate Agent

    NetWorth Realty USALand O Lakes, FL, US
    Full-time
    Wanted : Future Real Estate Moguls.Living at home, dreaming bigger?.Fresh out of college with massive ambition?.An athlete who misses the competitive rush?. A veteran ready to dominate civilian life?...Show moreLast updated: 30+ days ago
    Ground Operations Agent

    Ground Operations Agent

    Allegiant AirClearwater, Florida, United States, 33755
    Full-time +1
    This position is responsible for overseeing and providing operational support to airport Ground Operations / Customer Service (Cross-Utilized) Agents consistent with the requirements of company polic...Show moreLast updated: 30+ days ago
    • Promoted
    Exit Booth Agent

    Exit Booth Agent

    Enterprise HoldingsTampa, FL, US
    Full-time
    Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the large...Show moreLast updated: 3 days ago
    • Promoted
    American Airlines Operations Coordinator

    American Airlines Operations Coordinator

    TradeJobsWorkforce33576 San Antonio, FL, US
    Full-time
    Take the next step in your career as our new American Airlines Operations Coordinator to monitor schedules, assign crews, and manage airport operations. Stay adaptable to meet changing priorities an...Show moreLast updated: 30+ days ago
    • Promoted
    Border Patrol Agent

    Border Patrol Agent

    U.S. Customs and Border ProtectionBalm, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Marine Interdiction Agent

    Marine Interdiction Agent

    U.S. Customs and Border ProtectionBelleair Beach, FL, United States
    Full-time
    Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP) offers those with Merchant Mariner Credentials the exceptional opportunity of a career in law enforcement worki...Show moreLast updated: 16 hours ago
    • Promoted
    • New!
    Air Interdiction Agent

    Air Interdiction Agent

    U.S. Customs and Border ProtectionBayonet Point, FL, United States
    Full-time
    Pilot CBP Air Interdiction Agent.Air and Marine Operations (AMO), a component of U.Customs and Border Protection (CBP), offers skilled Pilots interested in law enforcement an opportunity to work wi...Show moreLast updated: 16 hours ago
    • Promoted
    Reservations Agent

    Reservations Agent

    Highgate HotelsSaint Petersburg, FL, US
    Full-time
    TradeWinds Resort Reservations Agent.TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row, features three destination resorts just 200 flip flops from one another along the g...Show moreLast updated: 28 days ago