IT Infrastructure Analyst

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven IT Infrastructure Analyst to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane?

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy :

• Great Benefits : Including medical, vision, dental insurances, amongst others.
• Life Insurance : Financial protection for you and your family.
• Community Volunteering Day : A paid day off to give back to the community and make a difference.
• Paid Time Off : Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan : Employer contributions to help you save for the future.

Position Summary

The Infrastructure Analyst is responsible for the administration and support of Pinnacle's Microsoft 365 and Azure Cloud environments within the SHV Energy global tenant. Working with limited administrative rights in Pinnacle's Azure subscription and Microsoft 365 services, this role ensures the stability and performance of Active Directory, virtual machines, Azure Virtual Desktops, cloud storage, and Microsoft 365 Exchange assignments and license allocation. All activities must comply with global platform principles, role-based access control (RBAC), and policy-driven governance established by SHV Energy.

The analyst will execute and automate standard operational tasks, manage incidents, and implement approved changes in accordance with ITIL processes, escalating tenant-level or global platform changes to SHV Energy's central teams when required.

This position collaborates closely with SHV Energy's global engineering and governance teams and managed security partners to uphold compliance, security, and monitoring standards (including identity / JML controls, privileged access, and SOC processes). The analyst also partners with local stakeholders to deliver reliable services across U.S. operations while maintaining coordination with teams based in Europe.

Essential Job Responsibilities

Manage and maintain Pinnacle's Microsoft 365 services (Exchange Online, Teams, SharePoint / OneDrive) and Azure resources (Virtual Machines, Azure Virtual Desktop, storage accounts).

Monitor system health and performance using Azure Monitor, Log Analytics, and M365 admin tools.

Respond to incidents promptly, perform root cause analysis, and implement corrective actions.

Enforce least-privilege access, manage Privileged Identity Management (PIM), and support Joiner-Mover-Leaver (JML) processes.

Act as the local point of contact for infrastructure issues, working closely with global engineering / governance teams in the Netherlands.

Maintain accurate documentation of configurations, runbooks, and change records for audit readiness.

Identify opportunities for automation, cost optimization, and operational efficiency.

Key Skills, Experience & Knowledge

Technical Skills

Experience

Key Leadership Profile Capabilities

Technical Skills

EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane's careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and / or discuss a reasonable accommodation for the application process.

Disclaimer : Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.