Field Service Admin Supervisor

Job Purpose

Responsible for leading a team of Field Service Administrator teams (Onsite or Roving) or a team of Field Service Client Administrator teams (Onsite or Roving) and delivering against Customer Management, Employee Management and Business Management objectives.

Responsibilities

• Customer Management : Travel and visit customers and associates to ensure customer satisfaction regarding administrators. Ensure contract requirements for service administration are met. Act as a central point of contact for assigned customers.
• Employee Relationship Management : Provide area leadership to assigned staff. Hire and develop direct reports. Approve timesheets, time off requests and expense reports. Build and maintain professional rapport with team. Ensure the technical performance of their team(s) using training and coaching. Run and analyze reports to direct associates' efforts in servicing the customer. Develop schedules of service for each team. Act as subject matter expert for required products and train assigned associates as needed.
• Business Management : Area asset management (truck inventory, company car, laptops, etc.). Monitor field service client administrators to ensure associates meet expectations. Analyze and reduce operating costs. Lead the team to meet and exceed company objectives. Monitor and adhere to the department budget, including overtime. Perform other duties. Assist peers with supervision of associates during periods of time off and other coverage.

Knowledge, Skills, And Abilities

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Salary And Benefits

Equal Employment Policy

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor protected by law. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

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