Implementation Specialist - Bilingual (English - Spanish) - US based, EST / CST

Job Summary

We are looking for a proactive and detail-oriented Implementation Specialist to join our Account Services team. The ideal candidate enjoys teaching and training, is analytical and comfortable working with data, thrives on managing multiple projects, and is always one step ahead to ensure customer success. An analytical communicator and problem solver, passionate about CX, eager to contribute in SaaS, and curious about the role of AI in transforming CX.

About CG

CustomerGauge is the leading Account Experience software vendor, recognized as number 1 in b2b Voice of Customer by Gartner, and our Account Services team is looking for a Specialist to implement new customers and support rollouts with some great accounts including Heineken and Coca Cola. As you can guess, drinks are part of the package!

Lets talk about the role

Inspiring key contacts at these accounts is part of this role feed in best practice from other customers, challenging them to improve their metrics, and retain their customers better. Additionally, youll be responsible for the following areas.

System set?up

• Recommend, manage, validate, and adjust data settings based on customer needs
• Youll work with customers to interpret their key metrics and make sense of their dashboards, turning data into actionable insights
• Work closely with customers to streamline and automate their systems, helping them connect tools like CRMs or SSO
• Support customers end?to?end in building and testing branded campaigns aligned with best practices

Project Management

Education and Process Enhancement

Your regular metrics are based on our core milestones for implementation : speed of education adoption, data integrations, campaign launch and close the loop activities in your accounts.

But it does not stop there; you are evangelist, culture carrier, educator, communicator, able to understand technical questions and communicate solutions. Maybe youll be on one of our podcasts talking about what you do or perhaps youll write up your tips and tricks on LinkedIn.

Benefits

Competitive salary, occasional travelling to our other offices or going on customer visits.

Why Join Us

Who you are

Equal Opportunity Employer

CustomerGauge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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