Talent.com
Call Center Relationship Manager

Call Center Relationship Manager

Datamark, Inc.El Paso, TX, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

Become a part of DATAMARK, Inc. as a Call Center Relationship Manager! This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention.

As a Call Center Relationship Manager, you will serve as the primary point of contact for our clients, playing a vital role in managing accounts and ensuring that our contact center operations effectively meet their needs. Your goal will be to uphold the highest service standards while identifying areas for improvement and growth.

Key Responsibilities :

  • Client Interface : The Call Center Relationship Manager will build and maintain strong relationships with key clients, addressing their concerns and ensuring their satisfaction.
  • Performance Analysis : Monitor call center metrics and performance to ensure service levels are met, and identify opportunities for enhancements.
  • Collaborative Approach : Work closely with internal teams to align services with client expectations and operational capabilities.
  • Proactive Engagement : The Call Center Relationship Manager will regularly communicate with clients through meetings and reports to provide updates and gather feedback.
  • Strategic Planning : Create and implement action plans that drive client engagement and maximize account growth.

Join us in delivering exceptional service and support to our clients while fostering a positive team environment!

Requirements

Qualifications for the Call Center Relationship Manager :

  • Education : Bachelor’s degree in business administration, communications, or a related field.
  • Experience : Minimum of 3 years of experience in a call center environment, with at least 2 years in a relationship management or client-facing role.
  • Knowledge : Familiarity with call center operations, metrics, and best practices.
  • Communication Skills : Exceptional verbal and written communication skills to effectively interact with clients and internal teams.
  • Analytical Ability : Strong analytical skills to evaluate performance data and client feedback.
  • Problem-Solving : Proven ability to resolve conflicts and manage issues with professionalism and tact.
  • Team Player : Ability to work collaboratively within a team-oriented environment.
  • Technical Skills : Proficiency in CRM tools and Microsoft Office applications.
  • Travel Requirements : Willingness to travel occasionally for client meetings, if needed.
  • Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time

    • Benefits

    What We Offer :

  • Comprehensive Health Care :  Medical, dental, and vision plans to keep you and your family healthy.
  • Retirement Savings :  Secure your future with our 401k plan
  • Life Insurance :  Basic, voluntary, and AD&D coverage for peace of mind.
  • Time Off :  Paid time off and major holidays to recharge and enjoy life.
  • Disability Coverage :  Short-term and long-term disability plans for added security.
  • Professional Growth :  Access to training and development to advance your career.
  • Wellness Resources :  Support for your overall well-being.
  • Salary : $70,000 / annually
  • Applicants must be authorized to work in the U.S. for any employer as we are unable to sponsor or take over sponsorship of an employment Visa at this time
    • Create a job alert for this search

    Call Center Manager • El Paso, TX, US

    Related jobs
    • Promoted
    Business Relationship Manager

    Business Relationship Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Business Relationship Manager to enhance collaboration between technology and business stakeholders. Key Responsibilities Act as the primary liaison between technology a...Show moreLast updated: 2 days ago
    • Promoted
    • New!
    California Licensed Mortgage Branch Manager

    California Licensed Mortgage Branch Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Field Sales Mortgage Non-Bank Branch Manager.Key Responsibilities Assist in managing Mortgage Loan Originators to achieve production goals and operational excellence M...Show moreLast updated: 22 hours ago
    • Promoted
    Client Relationship Specialist

    Client Relationship Specialist

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Client Relationship Specialist to manage client experiences and retention.Key Responsibilities Act as the primary liaison between the company and dealers in the United ...Show moreLast updated: 1 day ago
    • Promoted
    Remote Healthcare Call Center Associate

    Remote Healthcare Call Center Associate

    VirtualVocationsEl Paso, Texas, United States
    Remote
    Full-time
    A company is looking for a Remote Healthcare Call Center Representative.Key Responsibilities Handle telehealth-based phone calls and email inquiries regarding insurance verifications, benefits, b...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Arizona Licensed Service Center Manager

    Arizona Licensed Service Center Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Manager, Service Center to lead and develop a team focused on providing exceptional customer service. Key Responsibilities Manage and develop multiple teams across the s...Show moreLast updated: 16 hours ago
    • Promoted
    Call Center Specialist

    Call Center Specialist

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Call Center Specialist for a remote opportunity.Key Responsibilities Interact with patients via verbal and manual communication, maintaining communication records Mana...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Enterprise Relationship Manager

    Enterprise Relationship Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for an Enterprise Relationship Manager to build and grow relationships with Optometry and Dental partners. Key Responsibilities : Lead and deepen relationships with enterprise ...Show moreLast updated: 17 hours ago
    • Promoted
    Servicing Call Center Lead

    Servicing Call Center Lead

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Servicing Call Center Project Lead.Key Responsibilities Oversee the daily operations of the call center to ensure efficient service delivery Implement project plans an...Show moreLast updated: 2 days ago
    • Promoted
    Partner Relationship Manager

    Partner Relationship Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Partner Relationship Manager to enhance partner success in the payments industry.Key Responsibilities Build and maintain strong relationships with partners using paymen...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Call Center Representative

    Remote Call Center Representative

    Jerry.aiEl Paso, TX, US
    Remote
    Part-time
    Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance asset...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Team Lead

    Call Center Team Lead

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Team Lead, Call Center- Remote.Key Responsibilities Assist supervisors in monitoring service calls and providing feedback to customer service representatives Coordinat...Show moreLast updated: 30+ days ago
    • Promoted
    Retirement Contact Center Associate

    Retirement Contact Center Associate

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Process Associate for the US Institutional Retirement Contact Center.Key Responsibilities Handle customer queries regarding retirement benefits via phone, managing 40-6...Show moreLast updated: 30+ days ago
    • Promoted
    Contact Center Representative

    Contact Center Representative

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Contact Center Representative.Key Responsibilities Communicates professionally with patients via phone Transfers callers to appropriate departments and assists with ne...Show moreLast updated: 30+ days ago
    • Promoted
    Call Center Relationship Manager

    Call Center Relationship Manager

    Datamark, Inc.El Paso, TX, US
    Full-time
    Become a part of DATAMARK, Inc.Call Center Relationship Manager!.This position is integral to our client engagement strategy and aims to enhance customer satisfaction and retention.As a Call Center...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Manager, Service Center (UT)

    Manager, Service Center (UT)

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Manager, Service Center.Key Responsibilities Manage and develop multiple teams within the servicing division Lead and coach contact center professionals on employee li...Show moreLast updated: 16 hours ago
    • Promoted
    Analyst Relations Manager

    Analyst Relations Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for an Analyst Relations Manager.Key Responsibilities Engage with Tier 1 analyst firms and manage daily relationships Coordinate analyst briefings, inquiries, and advisory s...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Service Center Manager

    Service Center Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Manager, Service Center to oversee customer service operations and team development.Key Responsibilities Manage and develop multiple teams within the servicing division...Show moreLast updated: 16 hours ago
    • Promoted
    CDL-A Truck Driver - Home Weekly - Average $78,000 / Year - 3 Months Exp

    CDL-A Truck Driver - Home Weekly - Average $78,000 / Year - 3 Months Exp

    C.R. EnglandFabens, TX, United States
    Full-time
    England is Now Hiring Dedicated Regional CDL-A Truck Drivers!.Drivers Average $78,000 Annually • - 34-Hour Weekly Reset.Valid CDL-A and 3+ months of current experience required.This lane is not suit...Show moreLast updated: 15 days ago
    • Promoted
    Contact Center Associate Manager

    Contact Center Associate Manager

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for an Associate Manager Contact Center.Key Responsibilities Manage daily operations of call center teams to meet performance standards Conduct training for team members and...Show moreLast updated: 1 day ago
    • Promoted
    Network Relations Specialist

    Network Relations Specialist

    VirtualVocationsEl Paso, Texas, United States
    Full-time
    A company is looking for a Network Relations Specialist (Remote).Key Responsibilities Maintain and update provider fee schedules to support accurate claims processing and timely provider reimburs...Show moreLast updated: 2 days ago