Assistant, Guest Services

Aullwood - Assistant, Guest Services

Location : Dayton, OH Full time

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow.

Position Summary : The Aullwood - Assistant, Guest Services will provide customer service to visitors and maintain the Gift Shop, Nature Center and Farm Discovery Center for the public. They will work to ensure visitors feel welcomed, engaged, and are energized with a greater understanding of local, regional and hemispheric conservation issues through Audubon's mission. This is a full-time position that covers the farm, and the center, and includes weekday, weekend, and holiday shifts. Compensation : $19.00 - $20.00 / hour

Essential Functions :

• Greet members and visitors and take admission for Aullwood property.
• Orient visitors to the Aullwood property.
• Provide exceptional customer service.
• Answer visitor questions and inform them of current Aullwood events and activities.
• Perform light housekeeping, ensuring the reception, lobby areas and classrooms are neat and organized.
• Answer phone calls and operate the front desk, including maintaining brochures, newsletters, etc.
• Inform visitors of Aullwood policies / rules.
• Sell, promote, stock, and assist with inventory of Aullwood Farm products and Nature Store merchandise at the Nature Store & Gift Shop and the Farm Kiosk.
• Assist with special events.
• Sell Aullwood memberships.
• Open and close building to the public.
• Check restrooms to ensure they are fully stocked with supplies and tidy.
• Assist staff when needed with small projects.
• Assist with animal feeding.
• Serve in other capacities as needed to assist with Aullwood operations.
• Maintains and fosters culture of safety.

Qualifications and Experience :