Senior Help Desk Technician

Overview

Department : Services

Location : Columbus, Ohio

Compensation Breakdown : 100% Service

Regular Hours : 40 M–F, 7am to 6pm EST

Pay Range : $25.00 to $29.00 Hourly

Employment Type : Full-time

Exempt Status :  Non-Exempt

PTO Classification : H1

Supervisory Role : No

About Us

At Astute Technology Management , we're more than just an IT services provider - we're a team of passionate professionals committed to helping small and mid-sized businesses thrive. Based in Central Ohio and growing across the Eastern U.S., we deliver smart, reliable IT solutions-from cybersecurity and network management to outsourced support. Our clients count on us because we're responsive, resourceful, and genuinely invested in their success.

Position Overview

As a Senior Help Desk Technician , you'll be a go-to resource for our clients' end users-solving problems, sharing knowledge, and making their day easier. You'll work alongside a team that's upbeat, curious, and always ready to jump in. If you enjoy fast-paced work, take pride in helping others, and love figuring things out, this role is a great fit.

Key Responsibilities

• Respond to incoming support calls and emails
• Open, work, and close Help Desk tickets
• Provide escalated support for Level 1 Help Desk technicians
• Collaborate with Systems Engineers on client projects
• Deliver advanced support for mobile devices, desktops, and laptops
• Install and configure Windows and Mac operating systems
• Migrate user data efficiently
• Provide Microsoft 365 support and guidance
• Troubleshoot hardware, software, network, and printing issues
• Configure new devices on client networks
• Conduct and document customer network audits
• Create and maintain client infrastructure documentation

Qualifications

Benefits