Mobile Associate, Store-in-Store, Retail Sales

Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.

Job Responsibilities

• Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
• Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates to be Customer Ready at all times. Maintain ongoing learning to provide the best possible customer experience. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, opening and closing procedures. Carry keys to kiosk cabinets, lock / secure assets, and report any lost keys or assets to the manager.
• Customer obsessed : be passionate, friendly, and engaging. Build rapport, trust, and loyalty with every interaction. Provide exceptional service and exceed customer expectations. Proactively reach out to potential customers to drive sales activity. Follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Ability to perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.

Education and Work Experience

Knowledge, Skills and Abilities

Licenses and Certifications

Travel

Travel Required (Yes / No) : No

DOT Regulated

DOT Regulated Position (Yes / No) : No

Safety Sensitive Position

Safety Sensitive Position (Yes / No) : No

Hourly Base Pay : $19.00, plus $5.00 per hour training pay.

Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 / year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20 / hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits : medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family building benefits, and other insurance options. Eligible employees can also receive mobile service & home internet discounts and access to commuter and transit programs. For benefits details, see the benefits site.

Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.

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