Vice President, Field Services

Overview

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily, fostering the development of safe cities and working with police departments and municipalities to install cameras across North America. We also create smart roadways serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations, and we are a leading provider of connected systems processing millions of transactions annually across multiple authorities.

What you’ll be doing…

What you’ll be doing

As Vice President, Field Services, you will be a visionary and strategic leader responsible for orchestrating the success of our North American Field Services organization. You will oversee regional field operations, the Command Center department, and Fleet Management, driving operational excellence, innovation, and scalability across a complex network of internal teams and third-party partners. You will shape the future of field services through data-driven decision-making, continuous improvement, and a relentless focus on customer experience and cost control.

• Lead and evolve the Field Services organization, including internal teams and third-party vendors, to deliver consistent, high-quality service across the U.S. and Canada.
• Oversee Command Center operations to ensure real-time monitoring, incident response, problem management, and service continuity.
• Direct Fleet Management strategy, optimizing asset utilization, maintenance, and lifecycle planning.
• Manage multiple operational P&Ls, including forecasting, budgeting, and performance tracking.
• Champion a customer-focused culture and lead change management initiatives that align with enterprise goals.
• Develop and execute strategic plans across people, processes, and technology to support growth and scalability.
• Collaborate with cross-functional teams to identify and resolve operational challenges, improve service delivery, and enhance field technician support.
• Apply continuous improvement methodologies such as Lean and Six Sigma to streamline processes and reduce defects.
• Monitor key performance indicators and use data analytics to drive decision-making and operational enhancements.
• Represent Field Services in executive forums, contributing to enterprise-wide strategy and planning.
• Other duties as assigned.

What we’re looking for

You are a visionary and strategic leader with a proven ability to scale and transform complex operations while driving service excellence across diverse teams and geographies. You bring a strong command of operational strategy, financial acumen, and performance management, paired with a deep understanding of field services, command center operations, and fleet management. Your communication skills enable you to influence and align stakeholders at all levels, while your analytical mindset supports data-driven decision-making and continuous improvement. You thrive in dynamic environments, lead through change with confidence, and foster a culture of accountability, innovation, and customer focus.

You'll need to have

Even better if you have

Where you’ll be working

In this remote role, you’ll have the flexibility to work from home full-time. Regular check-ins and team meetings will be held via virtual platforms to ensure collaboration and support. This role requires up to 50% travel across North America to engage with teams, oversee operations, and support strategic initiatives.

Verra Mobility Values

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process related to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Seniority level : Executive

Employment type : Full-time

Job function : Business Development and Sales

Industries : Technology, Information and Internet

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