CSM Product Owner

Insight Global's fortune 50 client is seeking a Customer Success Product Manager to come join their organization. This resource will be operating as a community manager helping manage an internal AI chat box software powered by multiple LLMS and providing a very similar functionality to ChatGPT enterprise or CoPilot but at scale and with data privacy. This software will be utilized by over 50k internal employees. Understanding of of AI / ChatBox / ML software is required. Responsibilities include :

• Customer Success Management : assisting in product launches, hosting weekly meetings for knowledge sharing, tracking delivery data on user statistics, collecting data on product efficiency and user satisfaction, cost analysis, etc.
• Product Ownership : working alongside the technical Product Manager to drive the product forward according to the data you have collected from users and helping roadmap.
• Community Management : helping drive engagement with over 50k internal users of the software

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

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