IT Business Support Analyst

IT Business Support Analyst

Relocation bonus available for qualified candidates!

POSITION SUMMARY

The IT Business System Support Analyst (Epicor CMS) provides system and process support to internal business users across multiple functional areas. This role is responsible for troubleshooting Epicor CMS issues, gathering business requirements, recommending and implementing solutions, and partnering with technical teams and developers to ensure ongoing system effectiveness.

The IT Business System Support Analyst works closely with business leaders, end users, and IT colleagues to configure Epicor CMS modules, resolve system challenges, and support enhancements that improve operational performance.

KEY RESPONSIBILITIES

System Support & Troubleshooting

Respond to and resolve Epicor CMS system issues reported by business users (HelpDesk tickets).

Provide day-to-day support of Epicor CMS modules across departments.

Troubleshoot system related business issues and deliver timely resolutions.

Business & IT Collaboration

Work closely with business units at all levels of the organization to understand requirements.

Translate business needs into functional specifications and technical documentation.

Partner with Epicor developers and IT staff to design, configure, and implement solutions.

Process & Quality Assurance

Evaluate system requirements and implement solutions to meet business needs.

Coordinate and perform system testing of enhancements and fixes.

Develop and execute test specifications, test plans, and quality assurance processes.

Ensure solutions comply with software development methodologies and regulatory requirements.

Training & Documentation

Create training materials and deliver training to functional users on Epicor CMS modules.

Document business processes, workflows, and technical specifications.

Project Support

Participate in ERP related projects, including upgrades, implementations, and enhancements.

Collaborate with business and IT teams on the development of workflow solutions.

Lead or support special assignments with Epicor CMS consultants and project leads.

QUALIFICATIONS

Education & Experience

Bachelor's degree in Information Systems, Computer Science, or related field; or equivalent work experience with ERP systems (Epicor CMS preferred).

Minimum of 5 years of hands-on ERP configuration experience.

Experience in project management within a midsize to large organization preferred.

At least one full ERP implementation lifecycle experience required.

Technical Knowledge & Skills

Strong knowledge of ERP systems, configuration, and troubleshooting.

Experience with query tools for program specification writing and problem resolution.

Understanding of the software development lifecycle (SDLC) and methodologies.

EDI experience with TLS / Opentext or customer portals preferred.

RPG and CL programming experience on AS / 400 iSeries preferred.

Professional Skills

Strong interpersonal and collaboration skills across business and IT functions.

Excellent written and verbal communication abilities.

Ability to lead and work independently on special assignments.

The Company is committed to maintaining safe, productive working conditions for our Associates in compliance with applicable laws. Our Background Check Policy contains our guidelines for investigating job candidates' backgrounds as part of our hiring process. The Company's background Check Policy applies to all candidates who go through our hiring process. It also applies to all existing Associates (full time or part-time) who may be subject to random background.

Background checks may include :

• ? Criminal records - Seven (7) year history
• ? Credit reports
• ? Drug testing
• ? Verification reports (e.g. identity, previous employment, education, SSN)
• ? Driving records
• ? Reference checks

All candidates aren't required to pass every type of background check. Each position has its own requirements. Forexample, driving records may be relevant to field reliable salespeople and truck drivers, but not to hire acontroller. The Company will determine applicable requirements in its absolute discretion.Criminal records don't automatically disqualify candidates from the hiring process, unless they are convicted ofserious criminal acts such as aggravated or sexual assault, arson, child abuse, homicide, voluntary manslaughter,murder, rape, robbery or stalking. It should be noted that this list is not all-inclusive and other convictions maywarrant disqualification and the Company will make any determination in its absolute discretion.Note that the Human Resources Manager will consider convictions, not arrests, when reviewing a candidate'sbackground check.Human Resources will keep the Company's interests first and foremost when rating the seriousness of anyconcerns which a background check may uncover. Generally, if Human Resources decides a particular candidatewould bring high or unreasonable risk to our Company, they should reject the candidate.Human Resources can call candidates to discuss the results of their background checks. If a candidate answersatisfactorily, they may be considered to be hired to work with our Company, provided that hiring decisions areultimately in the absolute discretion of the Company.