Front of House Manager

Front of House Manager

The Front of House Manager is responsible for leading front-of-house operations, including team supervision, guest service standards, shift execution, and team development. This role is ideal for a high-capacity leader who thrives in a fast-paced environment, values people, and is committed to creating a positive culture for team members and guests alike.

Responsibilities

• Oversee all front-of-house operations during assigned shifts
• Train, coach, and mentor team members and team leaders to meet service and hospitality standards
• Ensure a high level of guest satisfaction by maintaining Chick-fil-A's customer service standards
• Lead shift execution, including scheduling, break management, and labor efficiency
• Handle guest complaints or concerns with professionalism and urgency
• Coordinate with Back of House leadership to ensure smooth flow of operations
• Maintain cleanliness, food safety, and sanitation standards
• Contribute to hiring, onboarding, and performance evaluations as needed
• Create an encouraging and accountable team culture
• Model servant leadership and uphold Chick-fil-A's core values

Qualifications

What We Offer

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.