Fraud Operations Specialist (m / f / d)

Fraud Operations Specialist

Do you have hands-on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high-growth fintech environment?

As we expand across Europe and prepare for the US launch, we're building a new Fraud Operations Team and looking for a Fraud Operations Specialist to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations. Alerts independently, escalate where needed, and follow internal playbooks.

This is a remote position for candidates based in the US regions, working a fixed daytime shift : Working Hours : 5 days per week, including weekdays and weekends on a rotating basis.

What You'll Do

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
• Validate and triage independently, escalate where needed, and follow internal playbooks.
• Participate in managing fraud- or system-related incidents investigate, coordinate internal communication, and document the process.
• Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.
• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
• Support in identifying emerging fraud trends or vulnerabilities in payment flows.
• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable. Contribute ideas for process automation and fraud model enhancements.

What You'll Bring

What We Offer