Guest Service Ambassador

Guest Service Ambassador

Under general supervision protects the assets, guests and employees of the Carson Nugget by monitoring activities within the casino on a 24 hour basis; acts on observations promptly and properly; completes a log of activities for future reference; and performs other duties as required.

Essential Functions :

• Protect guests, employees and assets of the Carson Nugget by monitoring activities within the casino (particularly in the priority areas of the pit, vault and other money handling locations) and its external surrounding areas (parking lots, etc.) to make note of and act appropriately on irregular activities or emergency situations.
• Patrol casino areas and external surrounding areas, either on foot or in a vehicle, to discover and prevent misconduct, unlawful activity and enforce casino policies; check casino facilities for physical security in order to ensure compliance with the security program and to preserve order and public safety.
• Notify the affected department head / supervisor of observed suspicious behaviors, policy / procedure violations, emergency situations and / or disturbances in order to lessen liability for the Nugget and to prevent the escalation of potentially risky situations.
• Respond to service calls and complaints; monitor the in-house emergency telephone and alarm system; monitor and respond to emergency events as they happen in order to ensure a timely response and resolution.
• Act on instances of gaming protocol violation by approaching offending patron(s) and escorting them to the security office; call the appropriate authorities and keep patron(s) confined until their arrival to preserve order.
• Contact and cooperate with law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses.
• Keep a record of the activities observed and acted upon during the assigned shift, such as jackpot payoffs, fills, money drops, any employee activities associated with Nugget assets and emergency situations by completing incident reports and daily activity reports in order to lessen liability for the company.
• Assist in fact-finding, investigations and other activities, looking for evidence of specific actions or incidents, as requested by management or outside agencies such as law enforcement or the Gaming Control Board; create DVDs and written statements of observations.

Additional Responsibilities :