Network Field Services Technician

Network Field Services Technician

IT - Network Engineering

Full Time

86618BR

Job Summary

UCSF Network Field Services is the department is accountable for providing physical layers one and two of OSI model assistance for the University's IT Eco-system on network-related tasks. This includes onsite field assistance for requests, troubleshooting, logistics, installation, maintenance, and lifecycle management of network equipment, software, single-phase uninterruptible power supplies (UPS), and intermediate distribution frames (IDF) facilities for the university's enterprise wired and wireless networks. The Field team is available round-the-clock, 24 / 7 / 365, to reply to network service disruptions in the university's internal as well as affiliate buildings, facilities, and remote sites. Field Technical will facilitate customer training when necessary.

The Network Field Services Technician will positively impact UCSF's operations and culture by ensuring UCSF's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic, medical, and research mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCSF's vision while modeling UCSF's culture and values.

This role involves the operation of the University's communications network, including telecommunications, as well as planning, designing, developing, installing, and maintaining communications network systems for the University.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $100,000 - $150,000 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit : https : / / ucnet.universityofcalifornia.edu / compensation-and-benefits / index.html

Department Description

University of California, San Francisco (UCSF) is distinguished as a leading academic healthcare organization, home to groundbreaking discoveries, world-class education, and exceptional healthcare services. Infrastructure Services (IS) is the backbone of the technological infrastructure, assuring the technical services that enable the academic, medical, and research missions of the organization. Beyond a focus on maintaining systems and resolving issues, we are committed to nurturing the potential of our team members and empowering them to excel. UCSF Infrastructure Services provides 24 / 7 support to the University community, upholding the highest level of responsiveness and reliability at all times for our customers. IS values innovation and excellence in ensuring secure and efficient IT services, regardless of the hour or complexity of the issue.

The Network Services team within Infrastructure Services holds a critical role in managing, maintaining, and developing the UCSFs ' network infrastructure, particularly ensuring reliable technical accessibility for individuals engaged in vital medical and health research work. Their core responsibilities include providing secure internet and network services, managing IT services, and maintaining data systems. They support end-users, manage system updates, repairs, and connectivity issues, and play an essential role in troubleshooting network issues, optimizing performance, and implementing protocols. They also oversee software and hardware updates, and manage data storage, disaster recovery, and network resilience. Beyond this, Network Services provides specialized technical support to other employees in the organization, with a focus on those involved in medical and health research.

Required Qualifications

• Bachelor's Degree or equivalent combination of experience / training in one or more of the following fields : computer science, engineering, computer information systems, etc.
• Min 1 year experience working in one or more of the following fields : network services, field services, information technology or network operations. 3 years preferred.
• Able to provide necessary documentation such as a valid California driver's license, complete UCSF transportation course for logistic purposes, and maintain good driver standing
• Experience in a technical support role, preferably in a field operations capacity.
• Ability to diagnose and solve problems from non-technical descriptions provided by clients. Ability to read, understand, and apply information presented in service manuals, blueprints, and schematic diagrams.
• Technical knowledge of computer hardware and software systems, including operating systems, productivity software, and other applications. Familiarity with network hardware platforms, network protocols and software, and connectivity issues. Ability to manage inventory of network hardware and software.
• Demonstrated thorough knowledge of professional communications and network concepts necessary to resolve issues using established parameters, creativity, and independent judgment, escalating as necessary.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex network issues.
• Strong written and verbal communication skills. Able to communicate ideas clearly to technical and non-technical personnel at various levels in the organization.
• Ability to develop positive working relationships and a strong rapport with team members and stakeholders.
• Ability to maintain records of work done, problems encountered, and solutions implemented for future troubleshooting and knowledge base for other technicians working on the same network.
• Strong organizational skills and is able to prioritize project needs. Experience working in a project-based environment using leading project management practices, including schedule management, status reporting, and communication of project risks and issues.
• Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity.
• Ability to think creatively and is able to work independently and with agility in a fast-paced environment, including responding to network emergencies.
• Ability to learn effectively and meet deadlines.
• Adhere to all UCSF protocols for entering all patient care locations, such as operating rooms, the Emergency Department, and all other clinical areas.

Preferred Qualifications

Cisco Certified Technician (CCT)

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Health

Job Code and Payroll Title

007566 COMM AND NETWORK TCHL ANL 3

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Center Building (SF)

Work Style

Fully On-Site

Shift

Days, Rotating, Weekends

Shift Length

8 Hours

Additional Shift Details

Monday-Friday, 8AM-5PM, after hours required, including weekends. On-Call rotation required