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Supervisor, Patient Services

Supervisor, Patient Services

Modernizing MedicineWashington, DC, US
9 hours ago
Job type
  • Full-time
Job description

Supervisor, Patient Services

We are united in our mission to make a positive impact on healthcare. Join Us!

We are Modernizing Medicine! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.

ModMed is hiring a driven Supervisor, Patient Services to join our positive, passionate, and high-performing RCM BOOST team focused on leading and developing their team to ensure exceptional performance and alignment with the company's mission. This is an exciting opportunity to actively support and coach team members, fostering a positive work environment and culture of high performance by ensuring effective call center operations, analyzing processes, and driving continuous improvement within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role :

  • Work closely with senior leaders and talent on all aspects of staffing non-exempt team members, including hiring, training, supervision, and preparing and delivering performance reviews.
  • Prepare performance reports and action plans to meet KPIs by collecting, analyzing, and summarizing data and trends.
  • Spearhead and lead special projects to support and enhance our patient / client-facing activities, escalations, along with other duties and responsibilities as assigned.
  • Analyze departmental processes and recommend resolutions based on metrics, trends, and reporting. While developing and implementing strategies to improve call center benchmarks
  • Serve as a point of contact to ensure internal teams' daily workflow processes are completed and supported, and provide a strong floor presence, all while fostering a positive work environment that maximizes individual and team performance through communication.
  • Maintains operational consistency and quickly identifies and resolves trouble spots.
  • Strives to make meaningful and challenging contributions to the betterment of the Patient Services department.
  • Develop a climate that fosters motivation, encourages participation, and provides opportunities for employee initiative.
  • Utilize and explore the use of the training curriculum for ways to improve, enhance, and evaluate the onboarding process of the new hire and existing team members.
  • Effectively make sound decisions and manage diverse personalities with skill.
  • Develop strong credibility with all levels in the department by taking prompt measures to prevent performance and behavior problems

Skills & Requirements :

  • Bachelor's Degree preferred.
  • 4+ years of previous healthcare, customer service, and call center supervisory experience.
  • Strong critical thinking, analytical, and problem-solving skills.
  • Expert knowledge of the medical billing claims submission process and working with insurance carriers (e.g., Medicare, private HMOs, PPOs).
  • Intermediate Excel and Word skills, such as the ability to perform basic calculations with formulas and functions, format spreadsheets, visualize data through charts and graphs, and create presentations.
  • Proven ability to work effectively within a team to create a positive work environment.
  • A solid professional demeanor is required, such as the ability to remain calm in a demanding call environment.
  • Strong working knowledge of business software applications, including Google Sheets, Microsoft Word, Excel, and PowerPoint.
  • High level of competency / Subject Matter Expert in Modernizing Medicine's PM product line (preferred) / or related EHR / EMR systems.
  • Excellent communication (Verbal / Written) and interpersonal skills

    • ModMed Benefits Highlight : At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits :

    India

  • Meals & Snacks : Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
  • Insurance Coverage : Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
  • Allowances : Annual wellness allowance to support your well-being and productivity,
  • Earned, casual, and sick leaves to maintain a healthy work-life balance,
  • Bereavement leave for difficult times and extended medical leave options,
  • Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
  • Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

    • United States

  • Comprehensive medical, dental, and vision benefits
  • 401(k) : ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

    • PHISHING SCAM WARNING : ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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