Clinical Supervisor Crisis

The Clinical Supervisor, Crisis provides clinical and administrative oversight to various crisis programs. This includes day-to-day operations and support to various crisis programs. Provides clinical services when needed.

Location: This position is based out of LifeWorks NW's Hawthorn site.

Days/Hours: Sunday - Thursday 8:00 am - 4:30 pm

$7.50 per hour shift differential for Sunday hours.

Pay/Benefits: $81, starting annual salary, plus .

Essential Responsibilities:

• Provides on-shift support and consultation for a multi-disciplinary team. Suggests solutions in complex cases.
• Responds to emergency situations involving children and adults experiencing mental health crisis.
• Provides behavioral health risk assessments and crisis intervention at the clinic in an office setting and in the community by mobile response as needed.
• Performs client evaluations and risk assessments as needed.
• Assists team members by helping to resolve difficult emergency situations and serves as back-up for other staff when needed.
• Encourages and participates in team consultation culture.
• Effectively communicates administrative and clinical direction.
• Provides regular supervision (1-2 hours per month depending on staff full-time equivalent) to direct reports. Maintains accurate documentation of supervisory meetings
• Provides assistance to employees with work issues including establishing clear expectations regarding performance and training.
• Provides support and attention to employee successes and addresses performance issues promptly and effectively.
• Responsible for performance evaluations and performance concerns for program area.
• Coordinates hiring process including orientation and training for program.
• Monitors employee productivity, documentation and insurance authorizations.
• Performs day-to-day quality management tasks (e.g. chart audits, utilization management).
• Provide crisis consultation and intervention for program area and other agency programs as needed.
• Participates in program development.
• May provide training to community partners, agency staff and others.
• Provides direct service including client evaluations, risk assessments, case management and coordination of care.
• Document and maintain client records to ensure compliance with agency and contract guidelines and confidentiality.
• Completes required program reports including those needed for supervisory responsibilities timely and accurately.
• Participate in and promote a culture of feedback at the agency by eliciting feedback to promote professional growth and assess work effectiveness
• Support staff's use of Feedback-Informed Treatment service delivery approach to obtain and review feedback from clients regarding the fit and effectiveness of the services provided to them
• Resolving grievances and complaints.
• Meets expectations for being an effective supervisor and team member.
• May network with community providers and partners.
• May be asked to provide licensure supervision (if eligible).
• May be required to travel between sites or in the community and/or transport clients.

Requirements:

• Master's degree in Social Work, Psychology, Counseling, or a Mental Health related field.
• Valid and active QMHP credential certification through MHACBO or a valid and active status (licensed or registered intern) with an approved Oregon licensing board.
• Position may require a LPC or LCSW.
• Two years of post-graduate clinical experience in a mental health treatment setting. Preferred to include a broad range of clinical interventions and mental health assessments with children and familiars or individuals with severe and persistent mental illness.
• Demonstrated ability to conduct mental health assessment, including identifying precipitating events, gathering histories of mental and physical health, alcohol and other drug use, past mental health services and criminal justice contacts, assessing family, social and working relationships and conducting a mental status examination; identify appropriate DSM diagnosis; work with the individual to create a safety plan; and provide appropriate referrals to address chemical dependency and/or mental health concerns.
• Must be able to demonstrate competence in leadership, wellness, oversight and evaluation of services, staff development, service planning, case management and coordination, utilization of community resources, group, family and individual therapy or counseling, documentation and rationale for service to promote intended outcomes and implementation of LWNW policies.
• Good computer skills including a functional knowledge of Outlook, Word and Excel. Ability to master use of proprietary software including electronic health record system.
• Demonstrated ability to work effectively on a highly interdependent team, necessary skill sets include initiative, dependability, flexibility and strong organizational skills.
• Demonstrated ability to maintain case management in accordance with federal, state and/or funding source requirements as well as LifeWorks NW's policies and procedures.
• Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
• Knowledge of medications commonly used by client population.
• Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment.
• Requires valid driver's license and ability to meet LifeWorks NW driving requirements.

Work Conditions:

• Duties are performed both indoors and outdoors.
• Office environment is in an urgent mental health walk-in center that houses multi-disciplinary teams in a shared office setting with cubicle seating.
• Provides on-shift supervision and consultation to employees that may be in the field and/or seeking urgent guidance for addressing acute crisis situations.
• Frequently shifts between various administrative and clinical tasks to address the most pressing demand.
• Participates in on-call supervisor rotation which involves being available by phone 24/7 for one week each rotation to provide support to multi-disciplinary teams.
• Workday consists of unplanned and planned tasks, though primarily unplanned.
• Availability for fieldwork on a regular basis is required.
• Work involves contacting individuals in crisis at times with limited information about circumstance or risk factors.
• Work includes the use of a company vehicle to travel to locations anywhere in Washington County for crisis response to include but not be limited to person residences, campsites, hospitals, schools, jails, etc.
• Exposure to natural weather conditions, which may be severe while performing outdoor duties.
• May work in hazardous or unpleasant conditions.
• Environmental hazards include exposure to various conditions specific to each home including stairs, pets, allergens, odors, alcohol or drug paraphernalia, and/or various other environmental elements.
• Physical hazards include responding to volatile situations with individuals that are agitated or behaving aggressively.
• Potential for exposure to traumatic events that involve threat to the safety of self or others or supporting a team member that just experienced a traumatic event.
• May require working extended hours.
• Works while using personal protective equipment (when needed).
• As part of crisis and safety net services, our programs are considered essential services and continue to operate when other programs and agencies might be closed, such as during inclement weather or other hazardous conditions, like poor air quality.
• Individuals in this position need to report in person and provide services during inclement weather and other hazardous conditions (whenever reasonably possible).
• Mobile crisis services operate 24/7, including weekends and holidays.
• Requires at least one weekend or swing shift and holidays
• Work is in person. Not eligible for agency alternative work arrangements.

This is a represented position.

LifeWorks NW is a private, non-profit organization providing prevention, mental health, substance use treatment, and related social services to youths, adults, and older adults in over fifteen locations throughout Multnomah, Washington, and Clackamas counties. LifeWorks NW promotes a healthy community by providing quality and culturally responsive mental health and addiction services across the lifespan.

Our core values-Recovery and Relationships, Resilience, and Results-inform the work we do. The four pillars of the strategic vision include: Compassionate, Impactful Care; Holistic Health; Passionate Team; and a Thriving Organization. Diversity, Equity, and Inclusion are critical to successfully achieving the mission. We know that "life works" when people get the help they need and are dedicated to changing lives.