Restoration Production Manager

SERVPRO of Osceola County - Restoration Production Manager!

Seeking individuals with experience in Water Mitigation, Mold Remediation, and Restoration! As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Primary Responsibilities :

• Oversee a crew of techs and temps at each job site with the objective of maximizing work productivity while minimizing production costs.
• Responsible for managing the entire job site and completing required duties including :
• Guide Production Techs on a plan of action for each Water Mitigation, Mold Remediation or Fire cleanup job.
• Scoping the job (completing a walk thru of the entire property with the objective of understanding the scope of damage, identifying all affecting areas, and assessing required work and coordinating the techs on how to complete each job).
• Completing Sketches using Docusketch (providing management with a drawing / illustration of the job site with appropriate measurements and all relevant data points needed to complete a proper estimate).
• Create an Estimate using Xactimate for each job and help gather required insurance paperwork required by the insurance company.
• DryBook (Moisture Reading & Mapping) (responsible for entering / updating all relevant information into DryBook to correctly capture scope of the job)
• Pictures (create a photo report for each job documenting all affected areas before work is performed and once works is completed). We need BEFORE and AFTER photos to include in our Billing package to the insurance company
• Conduct the Job Inspections (point of sale be able to sell a job)
• MUST BE ABLE TO MANAGER MORE THAN ONE JOB AT A TIME
• Communicate with Adjusters to ensure all insurance requirements are met for each we work on and ensure all documentation is provided to Adjusters / Insurance company.
• Communicate with customers to ensure top notch customer service. Must follow up with customers often to ensure we are meeting their needs.
• Communicate clear expectations to Production Technicians and supervise their activities.
• Manage relationships with centers of influence (COIs) including Property Managers and Adjusters.
• Oversee scheduling of jobs, resources, and crews following SERVPRO Franchise production guidelines
• Train, manage, and recruit production personnel
• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently

Position Requirements :

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.