IT Technician

The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow®, Kiri®, Babybel®, Boursin® Nurishh®, Pom'Potes® and GoGo squeeZ®, as well as some 30 local brands. Together, these brands helped the Group generate sales of €3.74 billion in 2024.

Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is made for you!

Are you bold, pragmatic, and determined? Do you want to contribute to the transformation of an international agri-food company? Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!

#IWorkForAllForGood

Job Title : IT Technician

Reports to : IT US Squeeze Infrastructure Manager

Location : Grawn, TVC

Job Summary :

The Local IT Technician provides support to users in our plant and managing L1 tickets and is involved on some projects helping project managers.

Job Responsibilities & Tasks :

• Manage production and operations technical services

o Install or repair computers with standardized applications and networking software, diagnosing and solving problems that develop in their operations.

o Install and configure local area data communications networks which may carry data, voice and video communications following organization standards.

o Manage server's system and VoIP following the technical plans.

o Install, troubleshoot and support various printers - HP and Zebra

o Install, troubleshoot and support Axel (Thin Client) units

o Create and Maintain Standard Operating Procedures / Documentation

o Respond to user questions and explain the operation of network applications and equipment.

o Train and interact with end-users and training on equipment, software, process etc.

o Capacity to take over other site's issues (Toronto, NYC, Nampa or BEL sitess)

o Maintaining a good ticket management (request, incident, security topics).

o Managing stock on your site.

o CMDB maintaining a good quality of the information of the site (IPAM, Computer, Software, equipment)

o Work toward compliancy, conformity, and IT hygiene : AD object, Computer update, CMDB CI Computer, Renewal computer.

o Backlog quality : Provide the services and solve the incidents respecting the defined service level agreements

Key Performance Indicator (KPI) :

Response and resolution time for every ITSD ticket

Dashboard on PC compliancy Dashboard on hardware asset management

Position Requirements :

EDUCATION

EXPERIENCE

SKILLS

PHYSICAL & TRAVEL REQUIREMENTS

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