Talent.com
Warranty Hub Regional Manager - Birmingham, AL

Warranty Hub Regional Manager - Birmingham, AL

Musco Sports LightingBirmingham, AL, US
6 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Warranty Hub Regional Manager (Birmingham, Alabama)

The Musco Services Team has an opening for a Warranty Hub Regional Manager in the Birmingham, Alabama area. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Hear why we are #TeamMusco

Essential Criteria :

  • Post-high school education (trade school, associates, or bachelor’s degree) in business or customer service-related field or equivalent experience preferred
  • 5-7 years of leadership / supervisory experience is preferred
  • Work knowledge and experience in a customer services business
  • Excellent verbal, written, and telephone communication skills
  • Excellent technical and problem-solving abilities
  • Work well in a fast-paced, ever-changing environment
  • Mechanical aptitude or knowledge
  • Ability to coordinate schedules and perform managerial duties
  • Strong personal initiative and ability to work with little supervision
  • Strong organizational skills
  • Computer skills in Word, Excel, and internal computer systems
  • Strong small meeting group skills

Roles and Responsibilities :

  • Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hub’s office location.
  • Assist in development of hub processes with the support from Musco’s Corporate Services Team. Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations
  • Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service
  • Key focuses on service quality, safety and the customer / Musco warranty experience, as well as meeting needs of Musco’s internal process requirements (RMA) and hub product inventory
  • Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
  • Direct management of the regional technician team (3 – 6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved
  • Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards
  • Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.
  • Other Special Requirements :

  • Travel to a job site is anticipated to occur monthly and as needed to work with each direct report and at times cover their technician duties due to PTO, and gain knowledge into their team members’ everyday roles and responsibilities
  • Travel to Musco Corporate office for departmental meetings and training as needed.
  • Given that we provide Sports Lighting some night work is required at times
  • Who is Musco :

    Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

    Team Culture and Partnerships :

    At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.

    As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

    At Musco , we make it happen and want you to be a part of it.

    Stay connected with us!

    LinkedIn | Facebook | Instagram | YouTube

    Create a job alert for this search

    Warranty Manager • Birmingham, AL, US

    Related jobs
    • Promoted
    Named Regional Account Manager

    Named Regional Account Manager

    FortinetBirmingham, AL, United States
    Full-time
    Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,...Show moreLast updated: 8 days ago
    Account Manager (Hybrid / Remote)

    Account Manager (Hybrid / Remote)

    Insurance Office of AmericaHoover, AL, US
    Full-time
    Title : Account Manager - Commercial Lines.General, Construction, Contractors.Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, individ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Assistant Manager05859 Mays Dr

    Assistant Manager05859 Mays Dr

    Domino's FranchisePell City, AL, United States
    Full-time
    Assistant managers are responsible for everything that happens during the shift.This includes cost control, inventory control, cash control and customer relations. Your job responsibilities would in...Show moreLast updated: 13 hours ago
    • Promoted
    Business Development Manager - Birmingham, AL

    Business Development Manager - Birmingham, AL

    Advantage Parts SolutionsBirmingham, AL, United States
    Full-time
    Business Development Manager - Automotive Parts.Advantage Parts Solutions creates exceptional value with exceptional people. As a leading provider of marketing services for automotive dealerships, w...Show moreLast updated: 1 day ago
    Regional Distribution Sales Manager

    Regional Distribution Sales Manager

    Ruhrpumpen, Inc.Birmingham, AL, US
    Full-time
    Quick Apply
    Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity.Join our team, experience making a difference and build your career! As Re...Show moreLast updated: 30+ days ago
    • Promoted
    Territory Business Manager, Primary Care (Birmingham AL Territory)

    Territory Business Manager, Primary Care (Birmingham AL Territory)

    Hill-RomBirmingham, AL, United States
    Full-time
    At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding prin...Show moreLast updated: 4 days ago
    • Promoted
    Warranty Underwriter / Account Manager

    Warranty Underwriter / Account Manager

    CNABirmingham, AL, US
    Full-time
    Warranty Underwriter / Account Manager.You have a clear vision of where your career can go.And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know...Show moreLast updated: 1 day ago
    • Promoted
    Regional Business Manager (Refuse Sales)

    Regional Business Manager (Refuse Sales)

    AutocarBirmingham, AL, United States
    Full-time
    Regional Business Manager (Refuse Sales).Can you be comfortable being uncomfortable? Are you fine with always speaking your mind? Can you lead, execute, and stay focused despite many distractions, ...Show moreLast updated: 1 day ago
    • Promoted
    Regional Territory Manager - Birmingham, Alabama

    Regional Territory Manager - Birmingham, Alabama

    Takeda PharmaceuticalsBirmingham, AL, United States
    Full-time
    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...Show moreLast updated: 1 day ago
    • Promoted
    Territory Account Manager - Birmingham, AL - Johnson & Johnson MedTech - Vision

    Territory Account Manager - Birmingham, AL - Johnson & Johnson MedTech - Vision

    J&J Family of CompaniesBirmingham, AL, United States
    Full-time
    At Johnson & Johnson, we believe health is everything.Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments a...Show moreLast updated: 2 days ago
    • Promoted
    Business Development Manager - Service Contracts

    Business Development Manager - Service Contracts

    EMCOR GroupBirmingham, AL, United States
    Full-time
    We offer comprehensive HVAC, building automation system, facilities, and energy solutions.From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in ...Show moreLast updated: 1 day ago
    • Promoted
    Selling Branch Manager - Huber Heights, OH

    Selling Branch Manager - Huber Heights, OH

    Adecco.Riverside, Alabama, United States
    Full-time +2
    Job DescriptionJob DescriptionAbout this roleThe Branch Manager is responsible for building and executing business plans designed to bring in new clients, build on existing relationships and grow t...Show moreLast updated: 1 day ago
    • Promoted
    Area Manager

    Area Manager

    Express Wash Hold Co LLCFairfield, Alabama, United States
    Full-time
    Job DescriptionJob DescriptionFlying Ace Express Car Wash operates under the parent company of Express Wash Concepts, one of the region’s award-winning, fastest-growing companies, can offer y...Show moreLast updated: 1 day ago
    • Promoted
    Red Bull Chain Account Manager

    Red Bull Chain Account Manager

    Gulf Distributing Holdings Company LLC35111, AL, US
    Full-time
    Red Bull Chain Account Manager.Reports to : Managing Director of Red Bull Chains.The Red Bull Chain Account Manager is responsible for meeting and communicating with lead Management in assigned Chai...Show moreLast updated: 3 days ago
    • Promoted
    Pain Territory Business Manager, Birmingham, AL (East)

    Pain Territory Business Manager, Birmingham, AL (East)

    VertexBirmingham, AL, US
    Full-time
    Pain Territory Business Manager.The Pain Territory Business Manager is responsible for establishing and maintaining relationships with Health Care Professionals to promote the safe and effective us...Show moreLast updated: 5 days ago
    Purchasing Manager - Part Time

    Purchasing Manager - Part Time

    LandingBirmingham, AL, US
    Part-time
    Quick Apply
    About Landing At Landing, we’re on a mission to make living flexible.Since 2019, we’ve reimagined apartment renting with the industry’s first flexible living model.Our membership ...Show moreLast updated: 26 days ago
    • Promoted
    Regional VP - P&C Division

    Regional VP - P&C Division

    Protective Life Insurance CompanyBirmingham, AL, United States
    Full-time
    The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be ...Show moreLast updated: 30+ days ago
    • Promoted
    Account Manager

    Account Manager

    Alabama StaffingBirmingham, AL, US
    Full-time
    Senior Business Development & Account Manager.Locations : Houston, TX, Birmingham, AL, or Atlanta, GA.A Snapshot of Your Day : The Senior Business Development & Account Manager is responsible for dri...Show moreLast updated: 13 days ago