Customer Service Representative ConstructionIndustrial

Be part of a growing successful company in an exciting and challenging field. Border States is 100% employee-owned which means youre empowered to make decisions find solutions and receive rewards for your hard work.

This position will be located in : Nampa ID

Application Deadline : Until filled

Please note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.

Job Summary

Supports the day-to-day operations of the Customer Service Team in promoting sales obtaining orders and providing service to our customers. Obtains orders provides customers timely follow-up on technical inquiries maintains reports actively participate in the marketing and sale of Border States products and services resolves customer billing problems and provides input on product evaluations code descriptions inventory management and pricing development.

Responsibilities

Essential Functions

• Works closely with Border States sales and marketing staff to meet and exceed Branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales and service functions including order entry expediting pricing returns coordinate deliveries and follow-up on customer inquiries as required.
• Provides timely follow-up on customer technical inquiries and requests.
• Maintains Open Order Reports Billing Block Reports and other reports deemed necessary on a consistent basis.
• Actively participates in the marketing and sale of Border States products and services.
• Consistently provides responsive quality service to meet and exceed customer expectations.
• Provides input to BSE personnel on customer needs or concerns regarding pricing inventory products competition and procedures.
• Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing shipping delivery or other credit areas.
• Provides input to the pricing and purchasing areas on product evaluations code descriptions inventory management pricing development and other related functions.

Non-essential Functions

Qualifications

Skills and Abilities

Physical Requirements

Frequency at which you would carry / lift in a typical day :

Occasionally 0 33% Frequently34 66% Continuously : 67 100%

Physical Activity

Frequency at which you would do the following in a typical day :

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

Our History

Border States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers needs which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment resourcefulness and flexibility to outperform all others.

Values

As a Border States employee-owner youre responsible for living our mission service philosophy and service standards.

Our Purpose

We believe unstoppable businesses shouldnt go it alone. We are owners - of relationships of outcomes of every moment these unstoppable businesses need to deliver.

Service Philosophy

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Service Standards

Border States employee-owners are competent accurate responsive and engaged .

Your career

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for

Border States has a competitive benefits package which includes but is not limited to :

Health Dental and Vision Benefits

Accident Critical Illness Hospital Indemnity

FSA & HSA

Employee Stock Ownership Plan (ESOP)

Disability Benefits

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Holidays

Paid Volunteer Time

Personal Leave time and more!

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

Equal Opportunity For All

Its not just the something weve believed in since our value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free / Smoke Free workplace

Employment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings :

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1