Bilingual Automotive Claims Specialist- Spanish/English (Hybrid)

Are you a skilled mechanic looking to shift gears in your career? Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A Group and part of the larger JM Family Enterprises Inc., is seeking a Bilingual Automotive Claims Specialist to join our expanding customer contact team.

In this role, you’ll transition from the physical demands of the shop floor to a comfortable office environment where you will leverage your automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims.

This opportunity offers a refreshing change of pace, allowing you to work in the comfort of a modern workspace while enjoying the competitive benefits, amenities, and growth opportunities offered by JM Family Enterprises, Inc.

If you’re ready to take the next step in your career and join a company that will invest in your future, we want to hear from you! Apply today and drive your career forward with us!

Key Responsibilities:

• Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims accurately and efficiently.

• Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.

• Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.

• Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and accurate electronic claim-related records

• Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.

Qualifications:

• Must be bilingual (Spanish/English) and proficient in handling all inbound calls related to mechanical claims in Spanish.

• At least 3 years of proven experience as an automotive mechanic or in a related mechanical field.

• A strong understanding of vehicle repair processes and the talent to discuss elements of the repair process with both mechanical and non-mechanical individuals.

• Excellent verbal communication skills with the ability to clearly and effectively articulate information to callers, colleagues, and stakeholders over the phone.

• Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction

• Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.

• Detail-oriented, motivated self-starter with the ability to work efficiently in a fast-paced call center environment with minimal oversight.

• High school diploma or GED required.

• ASE certification is a plus.

Additional Considerations:

• Ability to work a hybrid schedule (2 days in office/3 days at home) out of our Deerfield Beach, FL, or St. Louis, MO office.

• Must be willing to travel to our Deerfield Beach, FL, or St. Louis, MO, office for the initial 2-week Onboarding training.

• Must be willing to work Saturdays occasionally.

• A high-speed home internet connection and a quiet at-home workspace are required.

At JM Family, we offer an extremely competitive benefits package tailored to your needs and those of your family. Beyond base pay, this position is eligible for an annual discretionary bonus as well as participation in our robust retirement plans, including 401 (k), profit sharing, and pension. Yes, you read that right, a pension plan! We offer medical, dental, and vision insurance, as well as flexible spending accounts. We also provide access to emergency backup care and family support services, supplemental life insurance, a lifestyle spending account, parental leave, and paid time off. During your interview process, our talent team can fill you in on the details of our benefits and career development opportunities.

Lleva tu experiencia mecánica más allá del taller hacia una carrera con crecimiento, equilibrio y grandes oportunidades

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This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.