Ambulatory Service Representative II - Orthopedic Surgery

Ambulatory Service Representative II

The incumbent is responsible for coordinating all the functions and activities related to ambulatory patient access including, but not limited to : front end customer service, patient registration, insurance / coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).

Position : Ambulatory Service Representative II

Department : Orthopedic Surgery

Schedule : Full Time

Essential responsibilities / duties :

• Reception & customer service
• Creating or verifying Master Patient Index (MPI)
• Registration demographics
• Visit management
• Appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.)
• Insurance / coverage verification
• Co-payment collection
• Front-end review and correcting registration & insurance edits
• Pre-authorization, referral coordination and referral reconciliation
• Referral work lists
• Provides a variety of administrative duties in support of the practice (such as handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.)
• Other related duties as needed.

Job requirements :

Education : Associates degree (or equivalent) or HS / GED plus at least two years relevant experience.

Experience : Experience working in a clinical setting preferred.

Knowledge and skills :

Equal Opportunity Employer / Disabled / Veterans

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