Professional Services Consultant

Job Description

Job Description

Company Description

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started.

Job Description

The Professional Services Delivery Consultant plays a key role in our services organization, acting as a customer-facing representative of Nexthink. As a remote-based field resource, you will provide implementation and advisory services for Nexthink products, ensuring customer expectations are met or exceeded in terms of technical and business benefits. This position requires a dedicated and enthusiastic professional with strong technical and communication skills, capable of establishing and maintaining trusted technical advisor status.

Key Responsibilities

• Technical Implementation and Operation : Implement and operate Nexthink products ensuring alignment with best practices and solution designs.
• Customer Engagement and Education : Empower customers to fully adopt Nexthink solutions, establishing trusted technical advisor status.
• Leadership and Teamwork : Lead technical engagements and collaborate effectively with colleagues, taking direction as needed.
• Continuous Improvement and Problem Solving : Continuously enhance skills and resolve issues using problem-solving tools and techniques, seeking guidance when necessary.
• Communication and Documentation : Effectively acquire, present, and clarify information using strong communication skills across various platforms.
• Customer Satisfaction and Integrity : Commit to customer satisfaction, act with integrity, and treat colleagues with respect, promptly addressing any service delivery issues.
• Compliance and Administration : Ensure timely and accurate compliance with service processes, including schedule management, reports, expenses, and timesheets.
• Consultative Concepts Use : Perform data analysis and benchmarking to offer insights and conduct consultative conversations about how Nexthink products and services can address business challenges.

Qualifications

Desired Skills :

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death / personal loss coverage.

In addition, we offer :

Base salary ranges are determined by country, role, level, experience, and skills . The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.