Supervisor / LPN (Milford Urgent Care) - 40 hours, days

Are you an internal caregiver, student, or contingent worker / agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status : Exempt

Hiring Range :

$50,835.20 - $91,520.00

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations .

Schedule Details :

Monday through Friday, On Call - Required

Scheduled Hours :

Monday 8am-4 : 30pm, Tuesday & Thursday 7 : 45am-8 : 15pm, Friday 7 : 45am-4 : 15pm

Shift :

1 - Day Shift, 8 Hours (United States of America)

Hours : 40

Cost Center :

26100 - 7003 Milford Urgent Care

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under the direction of the Director of Operations, the Urgent Care Supervisor / LPN provides guidance and acts as a general resource to staff and providers at their location. The Practice Supervisor / LPN monitors employee activities, answers employee questions and provides support to ensure the employee has the tools needed to perform their job efficiently. They are responsible for ensuring that patient care is at the forefront at all times. As well, they are responsible for ensuring employees receive adequate break times to provide a caring and productive environment for the team.

The main goal of this position is to ensure patient care is priority and to manage a team of employees by providing constant feedback and communicating the company's goals. Some of their primary day-to-day responsibilities include :

• Responsible for ensuring all supplies are available in exam rooms and read charts for each patient visit, ensuring all test results are in the chart.
• Responsible for escorting and communicating with patients, confirming reasons of visit, verifying patient information and ensuring all documentation pertinent to the patient interview is included in chart.
• Accurately perform vital signs, recognize normal ranges and communicate any abnormal readings to Provider, and document the chart.
• Responsible for follow-up on patient calls related to prescription refills, test results, triage, and other medical questions, within nursing scope .
• Coordination of testing or consultations ordered by Provider as well as ensure patient has appropriate paperwork, directions and necessary instructions for same.
• Responsible for drawing blood as ordered by Provider using appropriate needles / methods, as well as following OSHA and MRPG protocols.
• Administer medications, vaccines, and injections within LPN scope of practice.
• Provide leadership to staff and set the standard for excellent patient care, aligned with nursing standards.
• Facilitate communication among Providers, management and staff.
• Ensure schedules are maintained for appropriate support of the operations and Providers.
• Manage a team of front office employees and the workflow of employees, create team schedules and delegate tasks.
• Responsible for blocking templates for unanticipated provider time-off, communicating with Practice Manager about changes.
• Responsible for reviewing Kronos (time clock) punches and any variations, including overtime "OT", escalating concerns and updates to Practice Manager. (May approve timecards in the future.)
• Promote the strategic vision of the department and practice, meeting business goals, deadlines and ensuring performance standards are met.
• As assigned by Practice Manager, provide ongoing training, in collaboration with designated trainer. Assisting with training and on-boarding of new hires to make sure they understand their role responsibilities.
• As assigned by Practice Manager, may be involved in recruitment and interviewing, arrange office tours and provide their impression of candidate to Practice Manager.
• Function as EPIC super-user to support team.
• Perform general clerical duties (photocopying, faxing, mailing, emailing and filing) as required.
• Ensuring compliance with state vaccine and medication administration guidelines, and nursing scope regulations / Board of Nursing standards .
• Ordering of routine supplies within allowed budget.
• Perform periodic audits of standard workflows and monitor the volume of work being performed, may recommend changes to workflow and implement once approved by Practice Manager.
• Ensure that all HIPAA procedures are strictly followed.
• Supervisor will notify the Practice Manager of facility issues, IT / Phone issues. May be responsible for handling / coordinating any appointments to correct.
• Supervisor may be the first point of contact for patient concerns and will be required to follow-up with staff and gather details. Supervisor will escalate all patient complaints to the Practice Manager and / or Risk Management for resolution.
• Perform project-based work as assigned by Director of Operations.
• Supervisor will schedule monthly office meetings and participate in creating the agenda setting / presentation of workflows, etc.
• Participates in professional development activities, as required.

Competencies

Supervisory Responsibilities

All responsibilities are essential job functions.

II. Position Qualifications

License / Certification / Education :

Required :

High School Diploma or G.E.D. Current Licensed Practical Nurse (LPN) license in Massachusetts CPR / BLS Certification

Preferred :

Urgent Care or ambulatory nursing experience

Experience / Skills :

Required :

Minimum 1 year of nursing experience. Strong medical terminology, computer and keyboarding skills required, EPIC system, general patient care, (rooming patients, collecting vitals, performing point of care testing, injections / vaccinations, EKGs etc.), within nursing scope.

Preferred :

1 year Office Supervisor / Management experience, Microsoft Office, Phlebotomy.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are : Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.