Contact Center Representative

Contact Center Representative

Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union

Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions.

We're looking for a Contact Center Representative to be the welcoming voice of HACU-the first point of contact and a lasting impression for our valued members.

Why You'll Love Working With Us :

Competitive Pay : $22.75 - $27.30 / hr (based on experience, skills & knowledge)

Work-Life Balance : 35-hour work week

Generous Time Off : 4 weeks of paid time off + all federal holidays off

Robust Benefits Package : Medical, dental, vision & more

Retirement Support : 401(k) with up to 4.5% match plus 4% employer contribution

A Team That Feels Like Family : Supportive, collaborative, and purpose-driven culture

What You'll Be Doing :

Be the first voice our members hear-offering warmth, professionalism, and a can-do attitude

Help members manage accounts, loans, online banking, and other services

Answer questions, solve issues, and educate members about products and promotions

Identify opportunities to recommend tailored solutions that meet each member's financial needs

Work closely with your team to achieve service and sales goals

Embody our service promise : Respect, empathy, and ownership in every interaction

What You'll Bring :

High School Diploma or equivalent

Customer / Member Service experience - preferably in a Financial Institution setting but not required

Meet monthly sales goals

Loan processing experience preferred, but not required

IRA experience preferred, but not required

Excellent communication skills both verbal and written

Ability to work well under pressure and multitask

Enjoy problem solving and interaction with members

Excellent interpersonal skills

Strong phone etiquette, pleasant voice and demeanor

Type 20-30 words per minute a plus

Team oriented

Why This Role Matters :

At HACU, we believe that financial health is a key part of overall well-being. As a Contact Center Representative, you'll play a vital role in helping our members navigate life's financial journeys with confidence and care.

If you're ready to make an impact and grow your career with a credit union that truly puts people first- we'd love to meet you.

Apply today and help our members "Bank Healthy."

This is an onsite position. HACU is proud to be an Equal Opportunity Employer.