IT Support Technician

IT Support Technician

Tempe, AZ

Professional Team - IT / Part-Time OR Full-Time / On-site

Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs. E@W aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

If you love the pursuit of excellence and are inspired by empowering a student-centered culture to fulfill the E@W mission, we invite you to learn more. We offer unique opportunities to work on rewarding projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards exceptional work.

Job Summary

As a Tech Support Representative, you will be our internal clients' first point of contact, providing essential technical support and troubleshooting for hardware, software, and network-related issues. You will also assist with system configurations and installations, ensuring smooth operations and high customer satisfaction.

Seasonal Position ending 4 / 30 / 2025.

Key Responsibilities

• Install, configure, and maintain laptops and related peripherals.
• Provide technical support for hardware, software, SaaS tools, and connectivity issues.
• Troubleshoot and resolve end-user issues via Microsoft Teams, phone, email, and in person.
• Manage user onboarding / offboarding, including account provisioning in Active Directory.
• Support business-critical SaaS applications (e.g., Microsoft 365, Zoom, Teams).
• Assist with software testing, deployment, and user documentation.
• Maintain knowledge base articles and documentation of common issues and solutions.
• Educate users on basic hardware / software best practices.
• Collaborate with IT team members to improve support processes and user satisfaction.

Minimum Qualifications

Preferred Qualifications

$17 - $18 an hour

Non-Exempt

AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP / EEO) STATEMENT

Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES. TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED. ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

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