Customer Account Representative - Water Administration

Job Title

Responds to inquiries and complaints regarding water service and general account information. Assists with the collection of bills and with the billing process.

Examples of Duties

• Interacts with customers to provide information in response to account inquiries.
• Advises customers about various service issues.
• Coordinates service with contractors.
• Computes final bills, rebates, adjustments and attempts to collect on delinquent bills.
• Assists in maintenance of service records.
• Issues service orders.
• Collects and posts payments into billing system.
• Performs other duties as required.

Typical Qualifications

High school diploma or GED equivalent, working knowledge of office procedures, methods and equipment, general bookkeeping practice, computer knowledge, and three years clerical experience. Maintains an awareness of worker safety guidelines and procedures and applies these in performing daily activities and tasks.

Supplemental Information

Qualified applicants will be required to participate in an online Civil Service competitive selection process where you will be tested regarding your abilities to meet individual job requirements. Upon invitation you will have 1 week from the sent date of the email to complete the test. At this time upload the credentials listed on your application and resume e.g. valid Driver License, High School Diploma, GED, College Degree, DD214, Certifications, etc. under attachments. Credit for military service will be given once proof of satisfactory service is received at the time of application therefore you will need to upload your DD214 for review. Credit will not be given if provided after the Civil Service examination. The requirements listed are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Position Description is intended to identify and illustrate the kinds of duties that may be assigned to the position. It should not be interpreted as describing all of the duties that may ever be required of such an employee, or be used to limit the nature and extent of assignments such individuals may be given. Maintains an awareness of worker safety guidelines and procedures and applies these in performing daily activities and tasks. AFSCME Local 2963 Full-time position, Pay Range 33 (not hourly rate) Appointing Authority - Service Director Department / Division - Service / Water-Wastewater Reports to - Business Manager

The City of Newark, Ohio, conforms to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. The City of Newark strongly encourages women, minorities, individuals with disabilities and veterans to apply to all of our job openings. The City of Newark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family&Medical Leave, protected veteran status, or any other characteristic protected by law. The City of Newark prohibits retaliation against individuals who bring forth any complaint, orally or inwriting, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

The City of Newark's EEOP Utilization Report is available in the Human Resource Department.

Newark City offers a complete benefits package to full time employees including health care, dental care, life insurance, Flexible Spending Account (FSA), pension, holidays, vacation, sick leave, deferred compensation, and credit union.