Mental Health Specialist- 311 Hotline

Mental Health Specialist

Healthcare staff can work anywhereThe BEST work with US!

Salary : 68K-75K

3PM-11PM Sunday-Thursday

A nationally recognized comprehensive Health and Human Services Agency, with over 60 programs across New York City and greater New York Area.

Samaritan Daytop Village, serves over 33,000 New Yorkers annually within your neighborhoods and communities so our success depends on those we employ.

The Role

We are seeking a compassionate and experienced Mental Health Specialist to join our dynamic Behavioral Health Call Center team. The ideal candidate will provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges. This role is critical in ensuring that callers receive timely, empathetic, and effective support, contributing to their overall well-being. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Responsibilities

Under general direction, the Mental Health Specialist will provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges. This role is critical in ensuring that callers receive timely, empathetic, and effective support, contributing to their overall well-being.

Qualifications

Master's Degree in Social Work or Mental Health Counseling.

Minimum of 2 years of experience in behavioral health, crisis intervention, or social work settings.

In-depth knowledge of NYC's diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.

Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.

Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.

Strong active listening, communication, and problem-solving skills.

Ability to manage high-stress situations and maintain a calm, professional demeanor.

Ability to maintain confidentiality.

Flexibility to work shifts, including evenings, weekends, and holidays, is required.