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E-911, Telecommunicator

E-911, Telecommunicator

Lauderdale County Sheriff's DepartmentMeridian, MS, USA
30+ days ago
Job type
  • Full-time
  • Permanent
  • Quick Apply
Job description

Position Purpose

A staff of Mississippi State Certified Telecommunicators is required to operate the E-911 Communications Center in order to facilitate the call taking and dispatching of first responder emergency personnel.

Position Summary

A Telecommunicator is responsible for accurate and timely response to all requests for assistance or for E-911 related information from emergency first responders and the general public. Requests may arrive thought a variety of telephone lines, radio frequencies or in person. This position :

  • Is permanent and full-time
  • Reports to the Lead Telecommunicator and Shift Supervisor Manager
  • Performs 100% of its duties in the office
  • Operates in a high-stress environment

Major Duties

Perform Emergency Telecommunicator operations by :

  • Operating E-911 computer systems
  • Operating E-911 phone and radio systems
  • Answering emergency and non-emergency telephone and radio transmissions

    • Required Certifications

  • National Crime Information Center (NCIC) / Mississippi Justice Information Center (MJIC) Certification
  • Mississippi State Dispatcher Certification

    • Required Knowledge

  • High School Diploma or GED
  • Proper grammar and use of English in speaking and writing
  • All systems required to perform items listed under Major Duties
  • General computer operations
  • Basic knowledge of city and county first responder and other departments, including their emergency response policies and procedures

    • Required Skills and Abilities

  • Maintain confidentiality
  • Make decisions within time restraints
  • Work as a team while under extreme pressure and time restraints
  • Type at 40 words per minute or greater
  • Operate within departmental procedures
  • Basic filing
  • Perform all work in a professional and composed manner
  • Sit or stand in one location for long periods without interruption
  • Work shift work
  • Travel as required for training events

    • Details

    The following describes the depth of the major duties required to be performed by this position.

  • Perform Emergency Telecommunicator operations

    • This essential function is the foundation of E-911 and is the position which most emergency responders and the general public are familiar with.

    o Operate the Computer Aided Dispatch and Graphical Information Systems software, including :

    ▪ Zetron MAX Call Taking Management Information System

    ▪ CentralSquare One Solution CAD

    ▪ Professional and Technical Software (PTS) Solutions suite

    o Transmit and receive radio and telephone transmissions

    o Effectively process all telephone or radio transmissions as trained and in compliance with standard operating procedures

    o Maintain Mississippi State Dispatcher Certification

    o Maintain a good working relationship with the public and all government and private industries

    o Operate office equipment such as a printer, facsimile and shredder

    Other

  • Perform other duties as directed by the Shift Supervisor, Communications Center Manager or E-911 Director or inherently required by this position

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    Telecommunicator • Meridian, MS, USA