Program Supervisor - Family ShelterJustCompassion • Portland, OR, US
Program Supervisor - Family Shelter
JustCompassion • Portland, OR, US
22 days ago
Job type
- Full-time
Job descriptionProvide daily supervision and support to front-line staff, including Shelter Coordinators, Support Specialists, and Front Desk staff. Offer guidance in crisis response, de-escalation, and trauma-informed engagement. Participate in the hiring, training, and onboarding of new team members. Conduct regular team check-ins, monitor performance, and support ongoing professional development. Foster a positive and collaborative work culture that emphasizes accountability and care. Support staff in assisting participants with their immediate needs, connecting them to case management and housing services. Ensure staff interactions with participants are consistent with Just Compassion’s trauma-informed, harm-reduction, and equity-based practices. Respond to participant concerns or complaints in collaboration with the Program Manager. Assist with monitoring participant progress, rule compliance, and conflict resolution within the shelter environment. Coordinate daily communication with case managers, community partners, and other service providers to ensure integrated support for families. Act as the on-site point of contact during assigned shifts for internal and external partners. Support the Program Manager with data collection, reporting, and quality assurance activities. Participate in regular supervision and staff meetings, bringing forward operational insights and recommendations. Ensure staff documentation, shift logs, and participant interactions are accurately and promptly recorded. Support the Program Manager in ensuring compliance with contractual, safety, and programmatic requirements. Maintain confidentiality and adhere to all agency, county, and federal standards including HIPAA and HMIS data policies. Participate in ongoing monitoring of shelter safety, including incident reporting and facility inspections. Bachelor’s degree or a related field (or equivalent experience). 2+ years of experience in shelter operations, human services, or social services. 1+ years of leadership, supervisory, or team lead experience. Strong understanding of trauma-informed care, harm reduction, and housing-first practices. Excellent interpersonal, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced environment. Basic computer proficiency, including documentation systems such as HMIS. Experience working with families experiencing homelessness or housing instability. Bilingual or multilingual abilities (Spanish, Russian, or other languages commonly spoken by participants). Based primarily at the Gresham family shelter site. Occasional evening, weekend, or on-call hours may be required to ensure operational coverage. Regular exposure to individuals and families navigating trauma, behavioral health challenges, and housing instability. Stay informed on Just Compassion and County policies, procedures, and program standards. Uphold best practices in trauma-informed care, cultural competency, and harm reduction. Perform additional tasks as assigned by the Program Manager and funding entities. Ability to walk up and down stairs and stand for extended periods. Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables / chairs). Ability to perform job duties that may involve bending, twisting, or reaching. Competitive pay and benefits including medical, dental, and paid time off. Opportunities for professional development, including training in trauma-informed care and housing-first strategies. A collaborative work environment that values compassion, advocacy, and community impact. Be part of a growing organization working to create real housing solutions in Washington County and beyond.
Job Description
Job Description
Job Title : Program Supervisor – Family Shelter
Reports To : Program Manager – Family Shelter
Location : Gresham, Oregon
Full-Time | 40 hours / week | Salary Range : $65,000 – $75,000 annually (DOE) | Benefits Included
Shifts : Sunday-Thursday 2pm-10pm
About Just Compassion
Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.
Position Summary
The Program Supervisor – Family Shelter supports the daily operations of Just Compassion’s 50-unit family shelter in Gresham, Oregon. This role provides direct supervision and guidance to front-line shelter staff and ensures that shelter operations run smoothly, efficiently, and in alignment with Just Compassion’s trauma-informed and housing-first principles.
The Program Supervisor acts as the on-site lead for day-to-day operations, supporting staff with participant engagement, crisis intervention, facility oversight, and coordination with the Program Manager to ensure consistent, high-quality service delivery.
Essential Duties and Responsibilities
Operational Leadership
- Oversee daily shelter activities to ensure a safe, clean, and welcoming environment for families.
- Monitor facility needs, supply levels, and maintenance requests, ensuring timely communication to the Program Manager.
- Ensure smooth shift transitions through written and verbal handoffs.
- Assist with scheduling, shift coverage, and ensuring adequate staffing levels at all times.
- Uphold shelter policies, procedures, and safety standards while fostering a compassionate and participant-centered culture.
Staff Supervision and Support
Participant Services
Collaboration and Coordination
Compliance and Reporting
Qualifications
Required :
Preferred :
Work Environment
Physical Requirements
Why Join Just Compassion?
Just Compassion of East Washington County is committed to a policy of Equal Employment Opportunity with respect to all employees and applicants for employment. This policy prohibits discrimination on all legally recognized bases including, but not limited to, race, creed, color, gender, pregnancy, sexual orientation, gender identity, age, marital status, family relationship, disability, national origin, or service in the uniformed services.
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Program Supervisor • Portland, OR, US
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