Customer Service Representative - E Prescribe - Sleep Therapy

Job Description

Job Description

Essential Duties and Responsibilities :

• Treats all patients, families, referral sources, doctors, vendors, and co-workers with dignity and respect.
• Consistently demonstrates courtesy to all clients and co-workers on the job.
• Consistently demonstrates proper phone etiquette, identifying company and self with each greeting answering the phone in 3 or less rings and minimizing the use of “hold”.
• Maintains strict confidentiality of the patient and client information.
• Demonstrates competence and knowledge in all work-related activities.
• Always act professionally and efficiently, keeping personal phone calls and interactions at an absolute minimum.
• Displays ability to listen attentively and an eagerness to learn new skills.
• Willingly seek additional work when assigned tasks are completed.
• Processes orders through traditional and E Prescription delivery, updating the referral and patient with status throughout the process in the E Prescription platform.
• Verifies all necessary patient data, equipment and qualifying documentation, primary and secondary insurance data, appropriate diagnosis codes, physician data and referral source data.
• Enter patient data into billing software, including all the above information as well as the appropriate salesperson designation and order process.
• Performs Insurance Verification and / or Pre-Authorization activities prior to deliveries.
• Inform patients of co-pay responsibilities and explanation of rental or purchase information for the equipment / supplies delivered, prior to delivery.
• Verifies charge accuracy (types of sale, and pricing).
• Performs other duties as assigned by Management.

Minimum Qualifications :

Preferred Knowledge, Skills and Abilities :

You will be expected to work during normal business hours, which are Monday through Friday, 8 : 00 a.m. – 5 : 00 p.m. Please note this job description is not designed to cover and / or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.