Financial Services Associate - Cashier

Posting Number : S14420P

Working Title :

Financial Services Associate - Cashier

Department :

VetMed-VTH Patient Finan Srvcs

About the University of Georgia :

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https : / / www.uga.edu / ) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College / Unit / Department :

The University of Georgia College of Veterinary Medicine, founded in 1946, is dedicated to training future veterinarians, providing services to animal owners and veterinarians, and conducting investigations to improve the health of animals as well as people. The college benefits pets and their owners, food-producing animals, and wildlife by offering the highest quality hospital and diagnostic laboratory services. Equipped with the most technologically advanced facilities located on a university campus, the college is dedicated to safeguarding public health by studying emerging infectious diseases that affect both animal and human health.

The College of Veterinary Medicine values all members of the university community, recognizing that differences in experience and culture can only lead to a more well-rounded, accepting academic environment as embodied in our Principles of Community ( http : / / vet.uga.edu / principles-of-community / ” target=“_blank”>

http : / / vet.uga.edu / principles-of-community / >

College / Unit / Department website :

https : / / vet.uga.edu / hospital-and-primary-care / hospital /

Posting Type : External

Retirement Plan : TRS

Employment Type : Employee

Benefits Eligibility :

Benefits Eligible

Full / Part time : Full Time

Additional Schedule Information :

General Business Hours- Monday through Friday, 8am-5pm.

Advertised Salary :

$16.58-$17.50 p / hour

Posting Date : 11 / 20 / 2025

Open until filled : Yes

Proposed Starting Date :

12 / 14 / 2025

Location of Vacancy :

Athens Area

EEO Policy Statement :

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).

USG Core Values Statement :

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Classification Title :

Medical Billing Specialist I

FLSA : Non-Exempt

FTE : 1.00

Minimum Qualifications :

High school diploma or equivalent

Preferred Qualifications :

• Proven experience working within financial services collecting payment for services rendered
• Experience in a fast paced environment where handling multiple tasks and priorities at once are standard business practice.
• Able to communicate professionally within a stressful environment that yields a positive client experience.

Position Summary :

The Financial Services Associate will greet clients upon patient discharge in the Small Animal Teaching Hospital to collect payment for services. Daily duties will include : Accurately collect and process daily monetary transactions, close out records in VetView with correct transaction type, and reconcile and balance drawer at end of shift. This position will be the first point of contact for answering client questions related to charges on invoice and will involve assisting with payment options, such as applying for CareCredit. Will also process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.

Knowledge, Skills, Abilities and / or Competencies :

Physical Demands :

Is driving a responsibility of this position? :

No

Is this a Position of Trust? :

Yes

Does this position have operation, access, or control of financial resources? :

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? :

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) :

Yes

Credit and P-Card policy :

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy :

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties / Responsibilities :

Accurately collect and process daily monetary transactions for Vet Teaching Hospital clients and close out records in hospital software system. Perform simple audits of records if needed to close out clients with appropriate transaction method. Maintain records of patients and clients in hospital software system so information is always precise and updated. Individual will calculate financial transactions in a timely manner, resulting in a satisfactory client experience. Proactively resolve client needs related to monetary issues and first point of contact for answering questions related to invoice. Reconcile and balance drawer at end of shift.

Percentage of time : 40

Duties / Responsibilities :

Assist clients with CareCredit applications when needed. Maintain a working knowledge of credit card terminal information and independently trouble shoot when errors occur. Process after hours transactions in a timely manner so open orders can be closed. Follow up with collection for afterhours clients regarding credit card payments. Understands and follows procedures regarding the importance of maintaining confidentiality with client information and following established PCI protocols for handing credit cards.

Percentage of time : 40

Duties / Responsibilities :

This position will be responsible for auditing or providing other support when needed to ensure coverage of service when coworkers are out. Peruse hospital charges on patient records for accuracy, applying discounts, credits, etc. to ensure correctness of client bills prior to discharge.

Percentage of time : 40

Duties / Responsibilities :

Issue of refunds, process daily deposits, provide support for monitoring account receivable charges and flagging delinquent accounts.

Percentage of time : 40

Contact Details :

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name :

Kris Mitchell

Recruitment Contact Email :

krista.mitchell@uga.edu

Recruitment Contact Phone :

706-542-4459