Job Description
Job Description
General Responsibilities
Coordinate / finalize all events that occur at the property. Proactively plan with hotel staff, caterers, other entities so each event is as successful as possible. Maximize revenues and meet / exceed hotel profit goals. Achieve all sales objectives in accordance with all Stoney Creek standards and strive to exceed guest / client expectations. The focus of this job is making connections with people, motivating, and inspiring them to achieve results. Poise and an engaging, empathetic communication style based on natural warmth and enthusiasm is the key to achieving the goals of this job. The work involves driving toward results by enrolling the commitment and buy-in of others. While the job requires strong initiative and self-direction, results are only achieved with and through people. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes. Knowledge and skill in how to successfully influence and persuade others by understanding how their individual needs and motivations link to goals is essential. The job requires a high degree of “selling,” whether of ideas and policies within the organization, or products or services in the marketplace.
Supervision Received / Provided
This position is supervised by the General Manager or Sales Manager / Director of Sales.
Essential Duties
- Understands, promotes, and embraces the People First philosophy of Stoney Creek.
- Support the operations of the hotel by serving as MOD, as needed.
- Pro-actively sell the hotel through direct and indirect efforts.
- Serve as the guest contact at the property level for all group meeting planners.
- Represent the hotel in the community and the hospitality industry.
- Direct responsibility for the event planning of all function space.
- Work with the Sales Manager / DOS, Conference Center Manager, conference, and all other staff to assure each event is accurately presented, with a positive environment and a successful result.
- Variety of activities with multiple projects occurring simultaneously.
- Multi-tasking and a sense of urgency for goal achievement are necessary in this fast-paced environment.
- People / relationships focus with the ability to team build by inspiring, motivating, and engaging others with their commitment.
- Extroverted, warm, enthusiastic, empathetic stimulating communicator with a persuasive “selling” style.
Task List
Perform event planning related duties in a timely and accurate mannerContracts
Cancellations / Lost Business ReportsConference Center rate analysisInput in conference schedulesTrace file systemCommunicate with caterers regarding guest requests / menus, food counts, follow up on food quality, staff performance.Event billingPerform inside sales related duties in a timely and accurate mannerProposals
ContractsCancellations / Lost Business ReportsRooming listsCompetitive AnalysisGeographic fileWeekly Sales Activity ReportParticipate in Yield Management with the Sales Manager, GM, AGM, FOMSet and control group room ceilings
Book, maintain, and release group blocks in a timely mannerAssist in reviewing inventory and rate level availabilityAchieve goals set for in the annual Budget and the annual Marketing PlanTelephone solicitation
Outside sales callsSite inspectionsSpecial projectsRoom / conference goalsHospitality eventsSecuring new accountsMaintaining existing accountsFollow upA / R assistanceAssist efforts towards writing the Annual Marketing Plan, including monthly plan of action, and monitoring those results.Develop and enhance relationships with all meeting planners.Business after-hours events
Organizational membershipsLocal community networking opportunitiesTraining, motivating any employee when needed.Coordinating / finalizing all conference events
Communicating with clients to ensure all details are coordinatedCommunicating with caterers to ensure optimal results for clientsCommunicate / lead the banquet staff in the details of the set-up of the eventProvide proper billing guidelinesLiaison to client on siteProvide follow up to client for feedback of event, future bookingOther Duties
Assisting in other departments, as neededDriving shuttlePromote any SC programAttend any staff, SC, related meetingsRequired Education / Certifications / Training / Experience
High School degree or GED required. College degree in related area preferred.Proficient computer skillsBenefits of working at Stoney Creek Hotels
Paid OnboardingPaid Training401k plan with Safe Harbor Matcheligible for the first open enrollment after 90 days
Paid Holidays for holidays worked (double time!)Hotel room discountsOpportunities for career progressionA thriving culture that provides genuine hospitalityThe ability to own and empower your workJoin a great team of like-minded individuals who work hard and smart at the same timeIf you are a full-time employee, you will also receive these benefits in addition to the amazing benefits above :
Health and Dental through Wellmark Blue Cross Blue Shield and Vision through Avesis anywhere from a single to a family policyeligible the first of the month following 60 days of employment
Paid vacation and sick leave