Customer Service Liaison

Job Description

The Customer Service Liaison plays a critical role in ensuring smooth communication, positive client experiences, and efficient resolution of inquiries. This position acts as a trusted point of contact, supporting customers while maintaining alignment with internal departments to ensure service excellence and operational consistency.

Responsibilities

• Serve as the primary point of contact for customer inquiries, requests, and concerns

• Maintain clear, professional communication between customers and internal teams

• Track and document customer interactions accurately and efficiently

• Resolve issues in a timely manner while ensuring customer satisfaction

• Support administrative and coordination tasks related to customer service operations

• Uphold company standards, policies, and service expectations at all times

Qualifications:
Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Professional demeanor with a customer-focused mindset

• Ability to work independently as well as collaboratively within a team

• Problem-solving skills with attention to detail

• Willingness to learn and grow within a structured professional environment

Additional Information

• Competitive salary ranging from $46,000 to $51,000 per year

• Growth opportunities within a dynamic and expanding organization

• Skill development and professional training support

• Collaborative and respectful workplace culture

• Stable, full-time employment with long-term career potential