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Outpatient Services Front Desk Reception
Outpatient Services Front Desk ReceptionUtah Staffing • Salt Lake City, UT, US
Outpatient Services Front Desk Reception

Outpatient Services Front Desk Reception

Utah Staffing • Salt Lake City, UT, US
5 days ago
Job type
  • Full-time
Job description

PS Outpatient Services Specialist

The Department of Pediatrics at the University of Utah, School of Medicine has an immediate opening for an Outpatient Services Specialist to join our front desk reception team at Primary Children's Outpatient Services Building. The Outpatient Services Specialist makes a difference for patients in the outpatient care unit by providing excellent customer service, facilitating, and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.

The University of Utah offers a comprehensive benefits package including :

  • Excellent health care coverage at affordable rates
  • 14.2% retirement contributions that vest immediately
  • Generous paid leave time
  • 11 paid holidays per year
  • 50% tuition reduction for employees, spouses, and dependent children
  • Flex spending accounts
  • University provided basic employee life insurance coverage equal to a salary of up to $25,000
  • Variety of elective insurance coverage
  • Free transit on most UTA services
  • Employee discounts on a variety of products and services
  • Professional development opportunities

Responsibilities :

  • Completes the patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for the completion of patient registration.
  • Enters corrected or new patient data into iCentra and EPIC systems.
  • Prepares paperwork for patient visits.
  • Communicates with patients, providers, and colleagues in a confidential, professional manner using tact and diplomacy.
  • Notifies patients and their families of co-pays, deductibles, and co-insurance as appropriate; collects co-payments. Reconciles against daily charge reports.
  • Schedules patient appointments. Contacts patients for rescheduling, missed appointments, and appointment reminders. Monitors patient flow, adjusts workflow as appropriate, and notifies clinical staff.
  • Performs special projects and other clinical support duties as assigned. Must be able to maintain a professional demeanor in stressful or difficult situations.

    • Minimum Qualifications :

  • One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
  • Current, valid Utah driver's license at time of hire may be required in some areas.

    • This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

    The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

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    Front Desk Reception • Salt Lake City, UT, US