Enterprise Account Manager

Enterprise Account Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role :

As an Enterprise Account Manager at Fiserv, you will be at the forefront of ensuring exceptional client service for our portfolio of enterprise clients. Your role will involve tackling day-to-day service needs, resolving issues, and proactively identifying new methods to support and enhance client satisfaction. Join us in delivering innovative solutions while continuously aligning with Fiserv's mission to empower our clients.

What you'll do :

Ensure prompt resolution of customer issues and inquiries in alignment with our "Customer First" initiatives.

Build and maintain strong partnerships with Relationship Managers and various client support teams to drive operational excellence and meet clients' service expectations.

Execute essential tasks such as quarterly / yearly rate adjustments and other repetitive duties.

Meet departmental and operational standards, including quality and efficiency metrics.

Identify systemic and client-impacting trends and escalate them through proper leadership and Relationship Managers.

Manage a portfolio of 15-18 National Enterprise, Mid-Market, and Regional Telecheck Merchants.

Experience you'll need to have :

High school diploma, GED, or a combination of relevant experience, education, and / or military experience.

3+ years of prior account management experience working with enterprise clients.

Experience that would be great to have :

Bachelor's Degree.

Experience in financial services.

Previous sales experience.

How you'll work :

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

This role requires the use of a computer and audio equipment.

You will work an assigned schedule of 8 : 00-5 : 00pm.

Must be located in Coral Springs, FL, Terrell Mill, Marietta, Stafford, Texas.

Sponsorship :

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role

Benefits at Fiserv :

Fuel Your Life program to support physical, financial, social, and emotional well-being

Paid holidays and generous time away policies

No-cost mental health support through Employee Assistance Programs

Living Proof program to recognize your peers' extra effort with points used for rewards

Eight Employee Resource Groups to foster a collaborative culture

Unparalleled professional growth with training, development, and internal mobility opportunities

Retirement planning and discounted shares with the Employee Stock Purchase Plan

Medical, dental, vision, life, and disability insurance options available day one

Tuition assistance and reimbursement program

Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please :

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies :

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts :

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.