Client Services Representative

A company is looking for a Client Services Representative to provide front line support operations for clients and sales partners.

Key Responsibilities

Troubleshoot, diagnose, and resolve technical hardware and software issues

Log help desk interactions via a computerized ticketing system and maintain support documentation

Perform product training and demonstrations to end users while maintaining constructive relationships with merchants and resellers

Required Qualifications

A minimum of one (1) year customer service work experience

High School Diploma or equivalent required; college degree preferred

Proficient in Microsoft Office and / or Google Workspace

High level understanding of basic computer components, operating systems, and peripherals

Flexible and eager to learn and work on diverse tasks as needed