Senior Service Manager

ASMPT is a leading global supplier of hardware and software solutions for the manufacture of semiconductors and electronics. We have a direct-hire opportunity for a Senior Service Manager.

Do you have the right skills and experience for this role Read on to find out, and make your application.

Job Summary :

Reporting to the VP / GM, this position is responsible for leading a (~70 ee) team performing tool installation, start-up, diagnosing, troubleshooting, and repairing complex electro / mechanical equipment at customer locations in multiple states. Provide direction and support for field service team by establishing processes, procedures and serving as mentor. Work strategically with VP / GM to drive continuous improvement throughout the organization. Work in concert with customer and team to ensure that all requirements and service metrics, as outlined in the contract / agreement, are met on a consistent basis.

Key Responsibilities and Duties / Essential Functions :

• Collaborates with key account customers to understand their business needs and strategic objectives, builds relationships with decision-makers and identifies, develops, and closes enterprise services business opportunities.
• Ensures strategies for effective support of customers are developed, agreed, and implemented and that customer satisfaction is maintained and improved per established targets.
• Develops and ensures key reporting and metrics are set up and maintained for region and site.
• Drive, reinforce and champion safety-first culture throughout organization.
• Coach, mentor and develop Service Managers and assists in the development of the team.
• Actively manages sales of Service Contract, resources allocation and planning for customers.
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer / clients.
• Utilizing analytical skills, structure resources, manage budget and ensure resources are in place to support customer activities.
• Participates in ASMPT worldwide support community and actively shares knowledge.

Education and Experience :

Qualifications and Skills :

Supervisory Responsibilities :

Work Environment :

This job operates in both an office environment as well as a manufacturing and cleanroom environment requiring appropriate and safe attire.

Travel :

Up to 20% Domestic or international travel required.

Job Type : Full-time

Ability to Commute :

Ability to Relocate :

Work Location : In person