Sr. Collections Specialist

Sr. Collections Specialist

Location : Minnetonka, MN, US

Stratasys is a world leader in 3D printing! Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consumer products and healthcare. Through smart and connected 3D printers, polymer materials, a software ecosystem, and parts on demand, Stratasys solutions deliver competitive advantages at every stage in the product value chain. The world's leading organizations turn to Stratasys to transform product design, bring agility to manufacturing and supply chains, and improve patient care.

The Collections Specialist manages business-to-business collection activities and ensures timely customer payments. This role collaborates with management to recommend payment terms and assess credit limits. The specialist also handles complex payment and account reconciliations, communicates effectively with customers, and resolves both internal and external issues professionally and positively.

Essential Duties and Responsibilities include the following :

• Ensures the customer master data file is maintained completely and accurately
• Contacts customers to collect on past due accounts
• Performs customer account reconciliations and works directly with customers if needed to resolve any differences
• Properly documents conversations and actions taken on customer accounts
• Generates monthly statements for customers
• Encounters and properly handles dissatisfied and unruly customers and is able to obtain diplomatic resolutions
• Works cross-functionally with order administration, sales, and other departments and accountants to get duties and tasks completed
• Process credit card payments
• Provides timely and accurate collection summaries and recommendations as requested
• Demonstrates commitment to Stratasys Core Values by leading, acting and behaving in a manner consistent with these values

Basic Qualifications

Preferred Qualifications

We believe our people are the heart of our success. That's why we've designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you'll gain access to benefits and perks that will support you and your family both inside and outside of work.

For this position, the typical annual starting base salary is from $46,617 to $56,277, which does not include 4% annual incentive pay or benefits. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and / or experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.