Information Technology_USA - USA_Agile Architect

ALL CAPS, NO SPACES B / T UNDERSCORES

PTN_US_GBAMSREQID_CandidateBeelineID

i.e. PTN_US_9999999_SKIPJOHNSON0413

Bill Rate : market rate-70 / hr

MSP Owner : Kelly Gosciminski

Location : Stamford, CT - onsite

Duration : 6 months

GBaMS ReqID : 10404402

Five9 Architect

• Implement, troubleshoot, and support tperson Five9 contact center software solutions in a wide array of configurations and customer environments
• Diagnoses problems accurately and works to find appropriate solutions in a timely manner
• Identifies underlying causes of a problem, including problem identification and classification.
• Design, Implement and Automate large scale distributed systems, enterprise grade platform services
• Administering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etc.
• Partner with Customers to optimize tperson Five9 call center software solution.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of tperson client organization.
• Conducts preliminary business scan before customers business hours and every post-maintenance ensuring readiness and uptime of service after every updates.
• Will be cognizant of all known service outages and will maintain awareness of all maintenance software product changes that could impact customers.
• Will work cross functionally in a customer facing capacity and coordinate with internal organizations.