Front of House Shift Supervisor

As a Front of House Shift Supervisor, you will play a crucial role in assisting the management team to ensure smooth restaurant operations and effective personnel management during your assigned shifts. Your commitment to excellence will help uphold the company’s high standards in service, quality, and guest satisfaction.

PRIMARY ACCOUNTABILITIES:

• Lead and supervise staff throughout scheduled shifts.
• Ensure compliance with company policies and operational procedures.
• Maintain cleanliness and upkeep of the restaurant at all times.
• Resolve guest concerns and complaints effectively.
• Follow and enforce all standard operating procedures.
• Foster a positive work environment that encourages personal and professional growth, setting high standards for service and operational systems.
• Prepare and serve food items with an in-depth understanding of recipes and quality control, adhering to cost management practices.
• Deliver outstanding guest service consistently.
• Drive financial results through adherence to established systems and standards.
• Analyze financial metrics, focusing on sales, cost of goods sold (COG), labor, and overall operating expenses.
• Complete all assigned tasks and responsibilities.

KNOWLEDGE, SKILLS, & ABILITIES:

• Education/Certifications:
  • High School diploma or equivalent is required.
  • Valid driver’s license and car insurance required.
  • Successful completion of mandatory training, including required quizzes and annual recertification.
  • NRA ServSafe food and alcohol certifications are preferred.
• Experience:
  • At least 2 years of restaurant experience or a comparable background is preferred.
• Skills/Competencies:
  • Strong time management and organizational abilities are essential.
  • Self-motivated with a keen attention to detail and a passion for the brand and mentorship.
  • Ability to quickly learn and adapt new concepts into daily operations.
  • Effective communication skills with team members, guests, and vendors are crucial.
  • Exceptional guest service and listening skills are required.
  • Flexibility and adaptability to change are important.
  • Availability to work a minimum of three shift leader shifts per period, with a flexible schedule that includes days, nights, weekends, and holidays.
  • Working knowledge of labor laws, health regulations, food safety, and sanitation practices, as well as basic computer operations, is preferred.