Field Community Health Worker- Springfield, Joplin, MO and surrounding cities

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinant of health such as transportation, housing, and food access.

Working Schedule : Monday through Friday any 8-hour shift to be determined by the hiring manager between the hours of 8am to 5pm. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location : Springfield, Joplin, MO and surrounding cities in Missouri.

Local travel up to 50% and mileage is reimbursed at current government rate.

If you reside in Springfield, Joplin, MO and surrounding cities , you'll enjoy the flexibility to telecommute

• as you take on some tough challenges.

Primary Responsibilities :

Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care

Utilize both company and community-based resources to establish a safe and effective case management plan for members

Collaborate with patient, family, and healthcare providers

Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services

Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members

Partner with care team (community, providers, internal staff)

Advocate for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team

Document all member assessments, care plan and referrals provided

You'll need to be flexible, adaptable and, above all, patient in all types of situations

Engage members either face to face or telephonically

Help member set person-centered SMART goals and develop a care plan to achieve those goals with regular follow up calls and ongoing documentation of progress towards goals met

Adhere to detailed, specific documentation requirements in the member's health record

Proactively engage the member to manage their own health and healthcare using Motivational Interviewing Skills

Provide member education on community resources and benefits

Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines

Knowledge and continued learning of community cultures and values

Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

More information can be downloaded at :

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

High School Diploma / GED (or higher)

4+ years of case management, community outreach work or volunteering experience

2+ years of experience working or volunteering within the Community Health setting in a field-based healthcare role

2+ years of experience working or volunteering within the local Community, with demonstrated knowledge of culture and values within the Community and familiarity with the resources

Intermediate level of computer proficiency including the use of Microsoft Outlook, Teams, and multiple web applications

Valid Missouri or Kansas driver's license and current automobile insurance with access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area

Must reside within a commutable distance to Springfield and Joplin, MO and surrounding communities in Missouri

Must reside in the state of Missouri or less than 50 miles commutable distance to Springfield or Joplin, MO

Ability to travel locally, up to 100 miles round trip and up to 50% of the time

Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications :

Bachelor's Degree (or higher) in a health-related field

Community Health Worker (CHW) Accreditation

Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, Certified Medical Assistant

Care management experience

Experience working in Managed Care

Knowledge of Medicaid / Medicare population

Knowledge and / or experience with behavioral health or substance use disorders

Solves routine problems on own - Works with supervisor to solve more complex problems

Prioritizes and organizes own work to meet agreed upon deadlines

Works with others as part of a team

Soft Skills :

Strong communication and customer service skills both in person and via phone

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with others

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $35.72 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED